Sam Pack's Five Star Ford Lewisville - Service Center

I have bought 3 vehicles there. The service department employees are always are very nice and helpful.I always feel that they care about you and want to get the problem or service do The service department employees are always are very nice and helpful.I always feel that they care about you and want to get the problem or service done the right way. More

Always friendly and timely service. Every time I need any kind of service I don’t hesitate to bring it to 5 star ford. Every time I need any kind of service I don’t hesitate to bring it to 5 star ford. More

Sam Pack Five Star Ford Lewis has always provided great customer service and excellent maintenance! customer service and excellent maintenance! More

Wonderful customer service and were very prompt with handling my service request. Thank you Sam Pack's Five Star Ford of Lewisville, TX. handling my service request. Thank you Sam Pack's Five Star Ford of Lewisville, TX. More

I have been a customer for over 8 years and love this dealership especially my service advisor Zack Mixon. dealership especially my service advisor Zack Mixon. More

Technician was very knowledgeable and informative. Explained what he was doing as he was working on the car Explained what he was doing as he was working on the car More

Thank you I’ll very much I appreciate your effort to take care of the problem on my vehicle, and to take the extra time to keep me informed of the progress you’ve made. Thank you. care of the problem on my vehicle, and to take the extra time to keep me informed of the progress you’ve made. Thank you. More

Quick, reliable service. Tracy was professional and courteous. The pickup and drop off service made the experience very convenient. Tracy was professional and courteous. The pickup and drop off service made the experience very convenient. More

Ron is an excellent example of how to treat people on the phone. He kept me completely informed at all times. He is a 10 star employee. I will be back for any work on my Ford Fiesta. I am 💯 per cent pl phone. He kept me completely informed at all times. He is a 10 star employee. I will be back for any work on my Ford Fiesta. I am 💯 per cent pleased with dealing with Ron, and my car. 5 Star Ford fits your bill. Hooray Thank you Kindest Regards More

Bought my vehicle at David McDavid FW. Will drive to Lewisville to get 5star service. Also, Sam Pack Ford in North Richland Hills; their service dept is the WORST. Our F-250 was serviced Will drive to Lewisville to get 5star service. Also, Sam Pack Ford in North Richland Hills; their service dept is the WORST. Our F-250 was serviced by them for a simple fuel filter replacement. They torqued the casing too tight..causing it to crack… NRH replaced it… no charge.. but wait.. Because of the inconvenience, the manager offered a free detail. We dropped the truck off a few days later for the day.. They NEVER touched it the entire day. So this was about 10 months ago. The F-250 was brought in to Zac at Lewisville, this past week for sensor replacement. Zac noted the fuel filter casing was cracked. When NRH replaced the fuel filter casing 10 months ago, they cracked the replacement part. I could’ve make this up if I tried. I filed a grievance with Ford… nothing became of it… no response… Nothing Zac at Lewisville took care of everything. We know the repair was done right. Our F-250 has an impeccable service record with Zac and Sam Pack Lewisville. Every time we drive to Lewisville we pass the Grapevine Ford dealership on the way. That is another nightmare. Warren Dewey and Deborah Lloyd More