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Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
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May 17, 2023
Zach the service consultant is most professional, funny and efficient. I’ve come to rely on 5* Ford of Lewisville. and efficient. I’ve come to rely on 5* Ford of Lewisville. More
by Brilliantspeed
Employees Worked With
May 16, 2023
Ron and the staff were very friendly and professional. Vehicle was ready as promised and at quoted price. Mobile drop off and pick up was great as well. Vehicle was ready as promised and at quoted price. Mobile drop off and pick up was great as well. More
by Mommyof8
Employees Worked With
May 15, 2023
Ron is a great service advisor, he keep me well informed about my repairs and seems to be very knowledgeable on vehicle maintenance and warranties. about my repairs and seems to be very knowledgeable on vehicle maintenance and warranties. More
by decoste.j
Employees Worked With
May 14, 2023
Excellent, timely service, very polite and courteous. Peter did a great job explaining what they did, and how the point system Marks Barry placed. Peter did a great job explaining what they did, and how the point system Marks Barry placed. More
by Calkidintx
Employees Worked With
Peter Tran
May 13, 2023
Zach gave us excellent customer service - he was very knowledgeable about the issue we had with our truck and addressed all of our concerns. I would recommend him to any ford owner !!! knowledgeable about the issue we had with our truck and addressed all of our concerns. I would recommend him to any ford owner !!! More
by Tare6549
Employees Worked With
May 12, 2023
Awesome service. Only dealer within 100 miles that would perform transmission recall Prompt service and and multi point inspection that found another issue. 😁 Only dealer within 100 miles that would perform transmission recall Prompt service and and multi point inspection that found another issue. 😁 More
by Slaboi01
Employees Worked With
May 11, 2023
Excellent service. I highly recommend. They are very comprehensive great communication I will always return I highly recommend. They are very comprehensive great communication I will always return More
by bkinder
Employees Worked With
May 09, 2023
mobile service extremely convenient. timely arrival and knowledgeable tech. scheduled maintenance items taken care of in timely manner in addition to a couple of other items addressed timely arrival and knowledgeable tech. scheduled maintenance items taken care of in timely manner in addition to a couple of other items addressed and corrected. very pleased with this encounter More
by trashdiggr
Employees Worked With
Javon, service phone operator who scheduled the appointment (did not get her name)
May 06, 2023
Sales Dept needs revamping & Sr Mgmt needs more customer retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confide retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confidence & care for them. If that’s gone your dealership is gone. No money no salary. God bless. More
by omegastar7
May 02, 2023
Have used this dealership for several years and their service department. Michael Bratcher and Zack Nixon are excellent. service department. Michael Bratcher and Zack Nixon are excellent. More
by Rcsc28
