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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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April 10, 2023

Sam Pack’s Five Star Ford - Lewisville has the Best Service In Dallas/ Ft. Worth! More

by aventura_1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for recognizing Ron and Five Star Ford Lewisville, aventura_1028! Keeping your Ford in great condition is the goal. Don't hesitate to call 972-221-2900 when you have technology or care concerns. We want to be your only call for automotive services. Take Care, Kelly Blackwell, General Manager

April 08, 2023

Zach has always listened to our concerns and has acted on them in a swift amount of time as his service department could get us in for service. We appreciate all that he has done under some very challenging More

by Mkwds007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mkwds007! Zack is a very knowledgeable Ford rep and very customer focused. Between visits, don't hesitate to call 972-221-2900. Our service team is here to help you enjoy your vehicle. Safe travels and call on us anytime. Sincerely, Kelly Blackwell, General Manager

April 06, 2023

Susan was very prompt letting me know with repairs and diagnostic. I am very great full with the over experience. Highly recommend. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Perez
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Apr 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Joe, Communication is a key factor in our customer service at Five Star Ford Lewisville. Susana and our techs are always available for your vehicle questions at 972-221-2900. Thank you for choosing our dealership, we hope you count on us again. Best Regards, Kelly Blackwell, General Manager

April 06, 2023

So for my interactions with the the team members at this dealership has been very good. The people I've dealt with in the various departments up to this point have been professional and courteous. More

by 5StarMark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
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Apr 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

5StarMark, Thank you for sharing your feedback. We are grateful to help with the care of your Ford at Five Star Ford Lewisville. Reach Julie and our techs at 972-221-2900. We hope to see you again. Take Care, Kelly Blackwell, General Manager

April 05, 2023

Great service department, with very friendly staff. Kept me aware of the status of my repairs, with frequent updates. More

by Copesintx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Copesintx, for taking the time to endorse Zack and Five Star Ford Lewisville. Your driving comfort and safety are the goals. Count on Zack and our techs again. Call 972-221-2900 when you need service. Take Care, Kelly Blackwell, General Manager

April 03, 2023

Service has been great for the past 6 years. Professional and courteous employees are always available. More

by Mr Renegade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Tran
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Apr 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mr Renegade, for continuing to choose Five Star Ford Lewisville for your vehicle needs. Keeping you knowledgeable about your Ford is our goal. Reach Peter and our service team again at 972-221-2900. When you have automotive concerns, we are here for you. Sincerely, Kelly Blackwell, General Manager

April 02, 2023

Excellent service. Quick, precise, easy on me. I couldn’t ask for more. I’ve bought and serviced 3 vehicles through Sam Ford Lewisville. They have my upmost respect and More

by Dani Dahlberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Paul Sears
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Apr 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dani, We are honored to help with your vehicle's care at Five Star Ford Lewisville. Keeping you knowledgeable about your Ford is important to us. Count on us any time at 972-221-2900. Thank you for your kind words and business. Sincerely, Kelly Blackwell, General Manager

April 01, 2023

This dealership always does a great job, and Ron in Service stays on top of things. More

by bobrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Bobrich, Thank you for taking the time to rate your Five Star Ford Lewisville service experience. Between visits, when you need Ron's or our techs' advice, reach us at 972-221-2900. We look forward to sharing our vehicle knowledge when you need it. Safe travels, Kelly Blackwell, General Manager

March 31, 2023

Great service, easily handled my request to obtain a sample of the used oil from my SuperDuty. More

by Papaw B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Papaw, Thank you for allowing Pete and the Five Star Ford Lewisville techs to care for your SuperDuty. Anytime you have truck concerns, reach out to 972-221-2900. We are here to help you enjoy your Ford. Take Care, Kelly Blackwell, General Manager

March 31, 2023

Paul and team are awesome! ! They always do such a great job and take great care of my vehicle. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Casey, Thank you for taking the time to rate your experience with Paul and the Five Star Ford Lewisville service team. Customer satisfaction is 100% the goal. For future service appointments, we look forward to your call at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

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