Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
March 08, 2023

Ron took care of my truck as a professional. Great job! Definitely will take my truck to Ron for all my service needs. More

by Anthony Chadwick Kestler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Anthony, for choosing Five Star Ford Lewisville. We look forward to seeing you and your truck again. Reach Ron at 972-221-2900 to schedule your next appointment or when you need his advice. Safe travels, Kelly Blackwell, General Manager

March 08, 2023

Ron Romano is a consummate professional! He is honest and trustworthy. I always know I can count on him for sound and exact solutions. He is THE reason I come back to this dealership! More

by tlspector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Tlspecter, Always count on Ron and the Five Star Ford Lewisville service department for the care of your Dodge. Between visits, reach Ron at 972-221-2900 when you have vehicle care questions. We appreciate you and your business. Thank you, Kelly Blackwell, General Manager

March 08, 2023

Ron Romano is by far the best at what he does. I always receive great communication, honest timelines, and is excellent at diagnosing issues in advance. More

by Brian Dudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Brian, It is great to hear you find working with Ron and the Five Star Ford Lewisville service department efficient and informative. We welcome the opportunity to address your future vehicle care at 972-221-2900. Thank you for your review and business. Best Regards, Kelly Blackwell, General Manager

March 07, 2023

The tech was very knowledgeable and explained what he was doing and why. Very detailed. More

by Willieharrison2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Willieharrison2009, Helping you care for your Ford is our pleasure and our service team appreciates the chance to share knowledge with our valued Five Star Ford Lewisville guests. Call on us any time at 972-221-2900. We want you informed and comfortable in your vehicle. Thank you for rating your service experience. Sincerely, Kelly Blackwell, General Manager

March 03, 2023

The service us great and believe me after the experience I had at Grand Prairie Ford holds no candle to 5 Star Ford More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Rhona, Thank you so much for rating your service visit at Five Star Ford Lewisville. We hope you continue to use our service center for future care needs. Reach Ron and our techs any time at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

March 02, 2023

Ron was very good! Took the time to understand the issue. Even did a test drive with me! More

by Xxxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for rating your Five Star Ford Lewisville service visit. Ron is a very knowledgeable advisor and your vehicle care questions are always welcomed at 972-221-2900. We hope to continue to be your first call for the maintenance of your Ford. Safe travels, Kelly Blackwell, General Manager

March 02, 2023

Very customer friendly, accommodating, easy to work with, service advisor is excellent and service is excellent More

by Seatwell
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Seatwell, Your comfort in the Five Star Ford Lewisville service center is important. Your safety while driving your Ford is even more important! Reach Ron at 972-221-2900 between visits. We look forward to addressing future maintenance needs. Thank you, Kelly Blackwell, General Manager

March 01, 2023

Somehow I had an oil leak. There was a lot of work needed. It is all fixed and back on the road. Drives like it’s supposed too !! Like I know it’s supposed to ride and drive !! More

by Buckleup3015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Mar 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Buckleup3015, for taking the time to acknowledge Paul and the Five Star Ford Lewisville service department. Keeping you safe in your Ford is a priority. When you need further advice or service, we hope to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

March 01, 2023

I bought my 2022 Bronco from Five Star Ford last fall along with a maintenance package. All services have been pleasant, fast and drama free. Pete York the service advisor is awesome. More

by guy.a.schnitzler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Mar 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Guy.a.schnizler, Thank you for shopping with us and for continuing to service your Ford at Five Star Ford Lewisville. We value the chance to help you enjoy your Bronco. Pete is a knowledgeable representative and your questions are welcomed at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

February 28, 2023

I dropped off my car at the appointed time, the intake was smooth and they gave me a ride home. Ron kept me informed when their regular checkup showed an additional need. This is my 5th or 6th car I bough More

by Willie says
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Willie, for sharing your feedback. Ron and our service team appreciate the opportunity to help you at Five Star Ford Lewisville. Your loyalty means a lot to us and we look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

1
...
29
30
31
...
114