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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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February 04, 2023

Amazing service. Dakota is the best! He helped troubleshoot the problem and get it fixed. More

by EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Feb 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, EC, for recognizing Dakota and the Five Star Ford Lewisville service department. Expect amazing service every time you have vehicle concerns. Between visits, our team welcomes you to call 972-221-2900. Let us know when you need our knowledge any time. Best Regards, Kelly Blackwell, General Manager

February 01, 2023

Pete and his whole team always get the job done! ! Thank you. Amazing customer service. More

by Paula Aldana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York/ Service Department
Report | Print
Feb 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Paula, for taking the time to recommend the Five Star Ford Lewisville service department. We want you comfortable and safe in your Ford. When we can be of further help, we look forward to hearing from you at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

February 01, 2023

Zach Nixon is awesome! Informative, communicative, friendly, and knowledgeable. Glad to have found an advisor I trust. More

by Dadericstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Dadericstan, Thank you for rating your Five Star Ford Lewisville service visit with Zack. Keeping you informed about the care of your Ford is important. Reach Zack and our techs with future questions at 972-221-2900. We are here to help you in any way we can. Take Care, Kelly Blackwell, General Manager

January 31, 2023

Great, friendly and prompt service from Pete. My service was completed in the time that was quoted. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Feb 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Pam, We value the opportunity to welcome you to the Five Star Ford Lewisville service center. Pete and our techs are available to answer maintenance questions any time at 972-221-2900. Don't hesitate to let us know when you have care concerns. We want you to feel safe and knowledgeable about your Ford. Thank you for the review! Best Regards, Kelly Blackwell, General Manager

January 29, 2023

The Service Manager and service team were the best in class. I would buy my next truck from this Ford Dealership. More

by Mlorea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Paul Sears
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Jan 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mlorea, Customer experience is a priority at Five Star Ford Lewisville. Thank you for recognizing our service team. We welcome the opportunity to address future vehicle concerns at 972-221-2900. We are here to help you fully enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

January 28, 2023

Great work and Pete was extremely helpful. Looking forward to our next visit soon. Thanks More

by zeshans1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Jan 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, zeshans1015, for choosing Five Star Ford Lewisville! When our service team can address future automotive concerns, we hope to hear from you at 972-221-2900. We value you and want to keep your Ford running well. Safe travels! Take Care, Kelly Blackwell, General Manager

January 27, 2023

As always when I take my car to 5 Star Ford Lewisville I get excellent results. The staff is amazing. My advisor Paul is top notch. I have taking my Ford vehicles to 5 Star Ford for over 20 years and Paul h More

by Connalclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jan 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your loyalty to Five Star Ford Lewisville, Connalclan! Paul and our techs will continue to focus on your complete satisfaction with your vehicle's care. Let us know when we can schedule future appointments at 972-221-2900. We want you safe and comfortable in your Ford. Take Care, Kelly Blackwell, General Manager

January 26, 2023

Paul and his team did an outstanding job. The work is excellent and the customer service is outstanding! More

by Ma24fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jan 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ma24fan, for taking the time to endorse Paul and the Five Star Ford Lewisville service department. Customer satisfaction is a priority and we want you safe during your travels. Call our team at 972-221-2900 whenever you have vehicle care questions. We will look forward to hearing from you again. Take Care, Kelly Blackwell, General Manager

January 26, 2023

Even though I am an employee with above average expectations they are repeatedly met to my satisfaction. More

by Vince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jan 26, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Vince, Thank you for endorsing the Five Star Ford Lewisville service department. Customer and employee satisfaction are a priority. When caring for your Ford, we want to help you stay informed. Reach our advisors and staff with questions at 972-221-2900. Your high marks are appreciated. Sincerely, Kelly Blackwell, General Manager

January 26, 2023

Very responsive, very helpful, service desk is far better organized since my last visit, plenty of lot workers to handle your car More

by tomvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Jan 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Tomvan, It is always great to hear from our Five Star Ford Lewisville customers. Between visits, don't hesitate to call 972-221-2900 if you have maintenance or repair questions. Sharing our knowledge is meant to help you fully enjoy your Ford. Thank you, Kelly Blackwell, General Manager

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