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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 26, 2023

Ron and the service team did an amazing job and kept me informed the entire way. Pure quality and great team led by a tremendous service advisor More

by OkiSFDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello OkiSFDoc, Ron and the Five Star Ford Lewisville service staff welcome the chance to help you care for your Ford. Reach us any time to address your vehicle at 972-221-2900. We are here to help in any way we can. Thank you for your business and review. Best Regards, Kelly Blackwell, General Manager

January 24, 2023

Zac Nixon in service was awesome and kept me updated on my truck. He also supported me by emailing my representative at corporate ford and kept the ball rolling. More

by Rob5004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Rob5004, Thank you for choosing Five Star Ford Lewisville. Customer service is key at our dealership and hopes to schedule future appointments at 972-221-2900. We appreciate you! Safe travels, Kelly Blackwell, General Manager

January 23, 2023

Wonderful people work at Five Star Ford in Lewisville, Texas. Every time I go to this dealership I am treated well. Everyone there just wants to help. More

by Scott G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete, Annette Congrove, Paul Sears
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Jan 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Scott, Thank you for being part of our Five Star Ford Lewisville family! Our goals are to make servicing your vehicle as convenient as possible. Helping you enjoy your Ford is important and we welcome the chance to answer questions at 972-221-2900. We are here for you any time you have concerns. Safe travels, Kelly Blackwell, General Manager

January 22, 2023

Very professional, friendly, and informative. .Zach did a great job. I have purchased 4 vehicles from Sam Pack. 3 from Lewisville. More

by Egiovenco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Egiovenco, Thank you for continuing to choose Five Star Ford Lewisville. We are grateful to have the opportunity to serve you. When Zack and our staff can address future vehicle needs, we will look forward to your call at 972-221-2900. Thanks again for all of your transactions! Best Regards, Kelly Blackwell, General Manager

January 21, 2023

Scheduled for a Tonneau Cover and recall inspection. The Service Center did great and was timely in assisting me with transportation. More

by newtons2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Hensley
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Jan 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Newtons2014, We appreciate serving you at Five Star Ford Lewisville. Thank you for choosing our service center for the care of your Ford. We welcome questions at 972-221-2900. Let us know when you need our technical or care advice. Best Regards, Kelly Blackwell, General Manager

January 21, 2023

They are friendly and accommodating with people. It is always nice to know that I have a ride to work and back to the dealership. More

by Frankie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
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Jan 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Frankie! It is always great to receive a customer's endorsement. We look forward to seeing you at Five Star Ford Lewisville for your future automotive needs. Reach us at 972-221-2900 when we can be of service. Best Regards, Kelly Blackwell, General Manager

January 21, 2023

Best service I ever has the tech did an amazing job. Pete was just great. Management always on point. Just a friendly atmosphere. More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete york , Paul Schroeder, Jerry Crider, Patsy Dowdy, Paul Sears
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Jan 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Peteyork, We appreciate knowing your Five Star Ford Lewisville service visit went well. Thank you for endorsing such a long list of our staff. As a team, we are here to help with all of your automotive needs. Reach us with future vehicle concerns at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

January 20, 2023

Fast, easy service transaction. Julie was helpful and friendly. Service was completed before the estimated time. More

by Lil Jimmy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
Report | Print
Jan 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Lil Jimmy, We really appreciate knowing your Five Star Ford Lewisville visit was a good one. Julie and our service staff remain available for your questions at 972-221-2900. We will continue to strive for your complete satisfaction with future services. Thank you, Kelly Blackwell, General Manager

January 20, 2023

Recall work. Finished in less time than I expected. I am very happy with all the work I have had done recently. Ron is a great service representative More

by Ctack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ctack, Thank you for taking the time to rate your Five Star Ford Lewisville experience with Ron and our service team. We look forward to scheduling future appointments at 972-221-2900. Until then, please stay in touch any time you have questions about your Ford. Best Regards, Kelly Blackwell, General Manager

January 19, 2023

Awesome service from the counter to the drivers who picked me. Bravo to Julie’s team More

by Jason Houp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Report | Print
Jan 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for recognizing Julie and the Five Star Ford Lewisville service team, Jason! We want to make servicing your Ford as convenient as possible. We look forward to scheduling future appointments at 972-221-2900. In the meantime, don't hesitate to call when you have questions about your vehicle. Best Regards, Kelly Blackwell, General Manager

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