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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 12, 2023

Even though Pete was very busy, he took great care of us. Service with a smile. More

by drewsavage79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Jan 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, drewsavage79, for recognizing Pete and the Five Star Ford Lewisville service department. Always expect service with a smile when you visit. Any time you need our maintenance or care knowledge, reach us at 972-221-2900. We hope to continue to be your first call for your automotive needs. Best Regards, Kelly Blackwell, General Manager

January 12, 2023

Great service, upfront and not after your money. Was told what was needed and nothing extra. More

by brandontreydonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete, forgot his last name. Great service., Paul Schroeder, Annette Congrove, Paul Sears
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Jan 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Brandontreydonner, We really appreciate knowing your Five Star Ford Lewisville service appointment went well. When our knowledgeable staff can offer care advice, don't hesitate to call 972-221-2900. We are here for you! Thank you, Kelly Blackwell, General Manager

January 11, 2023

Ron was awesome he greeted me as soon as I pulled the door open. I was updated on my vehicle. He called when it was ready. I was offered courtesy drop off and pick up. Great service team!! More

by monieshakennon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for recognizing Ron and Five Star Ford Lewisville, monieshakennon! We do our best to make service visits convenient and we look forward to hearing from you again at 972-221-2900. Safe travels and let us know when you have maintenance questions! Take Care, Kelly Blackwell, General Manager

January 10, 2023

The customer service team was excellent and very professional and responsive to my needs as a customer More

by hall2006@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie
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Jan 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hall2006, Efficient and customer-centered services are to be expected at Five Star Ford Lewisville. When you need our service team's advice, reach out to 972-221-2900. We hope to always be your first call. Thank you for your review and business. Sincerely, Kelly Blackwell, General Manager

January 10, 2023

Never have an issue with any service work at Lewisville Ford, especially with Pete York. More

by w1951r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Jan 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

W1951r, Your loyalty to Five Star Ford Lewisville is greatly appreciated. Pete and our service team are always available to answer your automotive questions at 972-221-2900. Don't hesitate to ask for our advice. Thank you for your endorsement! Take Care, Kelly Blackwell, General Manager

January 08, 2023

Bought several vehicles from 5 Star and have always been satisfied! Paul Schroeder has always proved great servive when I need maintenance! More

by paul1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jan 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, paul1956, for making Five Star Ford Lewisville your auto center. We welcome the opportunity to help with the care of your Ford. Reach Paul and our techs at 972-221-2900 any time. We want you knowledgeable and safe during your travels. Best Regards, Kelly Blackwell, General Manager

January 06, 2023

Paul was great as always . Car was done exactly when it was supposed to be and right. More

by ppetty66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jan 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ppetty66, Thank you for recommending Paul and the Five Star Ford Lewisville service department. Between visits, your maintenance or repair questions are welcomed at 972-221-2900. Safe travels and thanks again for choosing our dealership. Sincerely, Kelly Blackwell, General Manager

January 05, 2023

Great service department! Worked with Zach and he was fabulous. Will be back whenever I need service More

by glebus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to the Five Star Ford Lewisville service center, glebus! Zack is very knowledgeable about your Ford's care and your questions are always encouraged at 972-221-2900. We are available to help with all of your vehicle needs. Safe travels and thanks for taking the time to rate your experience. Sincerely, Kelly Blackwell, General Manager

January 05, 2023

Punctual, service handled my vehicles work in a very timely manner and Pete York was an incredible service writer! More

by anthony4291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder, Paul Sears
Report | Print
Jan 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Anthony4291, Timely service is always the goal at Five Star Ford Lewisville. Any time you need our service team's advice, reach out to 972-221-2900. We want you completely knowledgeable about your Ford's care. Thank you, Kelly Blackwell, General Manager

January 04, 2023

Paul at the truck shop always takes care of me! I don’t take my trucks anywhere else for this reason More

by Colton L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jan 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Colton, Thanks so much for your loyalty to Paul and Five Star Ford Lewisville. We appreciate the chance to help with the care of your trucks and we look forward to hearing from you at 972-221-2900 throughout 2023. Call us any time you need our advice. Best Regards, Kelly Blackwell, General Manager

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