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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 08, 2022

Some of the best Service Advisors in the industry. They understand the customers concerns because they are customers too! More

by sodoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, sodoc, for choosing Five Star Ford Lewisville for your vehicle's care. Ron and our techs are always available for your questions at 972-221-2900. Give us a call any time. Take Care, Kelly Blackwell, General Manager

December 03, 2022

Welcoming, timely, professional, informative…as any time I have visited! Always deserving of 5 stars! More

by caroleemunger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
Report | Print
Dec 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Caroleemunger, We appreciate the opportunity to help you care for your Ford. Between visits, let us know when you need our advice at 972-221-2900. We want you safe and knowledgeable. Thank you for reviewing Five Star Ford Lewisville! Best Regards, Kelly Blackwell, General Manager

December 02, 2022

Good service. Job done well and on time. I will be bringing my wife’s car here for service. More

by Tjn75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Dec 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tjn75, Thank you for choosing Five Star Ford Lewisville for the care of your wife's car. Reach Pete and our techs when you have future maintenance concerns at 972-221-2900. We appreciate the chance to work with you. Take Care, Kelly Blackwell, General Manager

November 28, 2022

Pete York my service advisor did a great job and demonstrated real customer service. Great job. More

by Duransoj@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Nov 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Duransoj@aol.com, Always expect focused customer service at Five Star Ford Lewisville. Between visits, don't hesitate to reach Pete or me at 972-221-2900. We want you safe and comfortable in your Ford. Thank you, Kelly Blackwell, General Manager

November 26, 2022

Always a GREAT experience at Five Star Ford of Lewisville. Five Star Ford of Lewisville Service is one of the best in Quality and Reliability. I am always impressed by the quality of service More

by Justin Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Lee, Justin Compton, Annette Congrove
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Nov 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Justin, Thank you for taking the time to rate your Five Star Ford Lewisville service experience. We hope to continue impressing you for years to come. Please reach our service team whenever you have vehicle care concerns at 972-221-2900. We are here for you! Best Regards, Kelly Blackwell, General Manager

November 24, 2022

Installed suspension parts and did a great job. Followed detailed instructions for a somewhat complicated adjustment process. More

by DEW4852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, DEW4852! We appreciate the opportunity to help with the care of your Ford in our service center. Let us know when we will see you again at Five Star Ford Lewisville at 972-221-2900. We look forward to your next visit. Take Care, Kelly Blackwell, General Manager

November 24, 2022

Five Star is always professional and courteous would highly recommend for purchase and service great dealership. More

by nvstormi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Nov 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Nvstormi, Thank you for taking the time to rate your Five Star Ford Lewisville service experience. We look forward to scheduling future appointments at 972-221-2900. Safe travels and please reach us any time you need our vehicle advice. Best Regards, Kelly Blackwell, General Manager

November 24, 2022

I went in on the day I thought was my appointment and was wrong day and Pete was still able to get my service done More

by Cagledonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Nov 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Cagledonnie, for choosing Five Star Ford Lewisville for your vehicle's care. Pete and our techs can be reached at 972-221-2900 for future questions. We look forward to seeing you again. Take Care, Kelly Blackwell, General Manager

November 23, 2022

Zach is the best! He always keeps me informed and is honest about what he thinks is best for you and your car. 10/10 recommend! More

by tforbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tforbes, On behalf of Zack and the Five Star Ford Lewisville service department, thank you for taking the time to share your review. Your endorsement is appreciated and we welcome questions between visits at 972-221-2900. We want to be your first call when you have maintenance or repair concerns. Thanks again, Kelly Blackwell, General Manager

November 22, 2022

Polite people, good service. 5good, good, good, good, good, good, good, good, good good, good! More

by Cooper101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
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Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Cooper101! We appreciate the opportunity to help with the care of your vehicle at Five Star Ford Lewisville. Julie and our techs remain available for questions at 972-221-2900. We are here to help with all of your automotive needs. Thanks again, Kelly Blackwell, General Manager

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