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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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November 22, 2022

I have full confidence that my car will receive the best service and attention from Five Star every time!! More

by leemcfaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Nov 22, 2022 -

leemcfaul responded

The service department at Five Star Ford Lewisville is hands down the best in the Metroplex!!! My cars will be serviced there for life!!!

Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Leemcfaul, Your recommendation and business at Five Star Ford Lewisville are appreciated. Thank you for recognizing Paul and our service department. We look forward to scheduling your next appointment at 972-221-2900. Take Care, Kelly Blackwell, General Manager

November 22, 2022

Only dealership in North Texas I will take my 2002 Ford Excursion. At 355,000 miles heading yo our goal of 500,000… great job! More

by Navytxag84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

You are appreciated at Five Star Ford Lewisville, Navytxag84! Our service team looks forward to making your goal of 500k! Zack will be ready to hear from you again at 972-221-2900. Safe travels and thanks for your loyalty to our dealership! Best Regards, Kelly Blackwell, General Manager

November 22, 2022

Had the Edge into the dealership today for the transmission cable recall. Out the same day car washed also looks great no issues at all as always. Been going to see Ron my service rep hear for ove More

by Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Roy! We appreciated helping with the care of your Edge. Your loyalty is very meaningful to Ron and our team. We appreciated helping with the care of your Edge and we look forward to hearing from you at 972-221-2900 whenever you need our knowledge. Sincerely, Kelly Blackwell, General Manager

November 18, 2022

Let me say this. Every time I need service for our ford trucks I call Zack. He has always treated me and our company like we’re family. More

by Firecapt207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Firecapt207, You are a valued Five Star Ford Lewisville customer and on behalf of Zack and our service team, thank you! We appreciated the opportunity to be your auto dealer and we welcome the chance to address your vehicle concerns at 972-221-2900. Thanks again for your loyalty. We look forward to working with you again. Best Regards, Kelly Blackwell, General Manager

November 18, 2022

They are great! Very honest and helpful. Took good care of car. Definitely use again. More

by Carla White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Nov 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Carla, for taking the time to write your review for Paul and the Five Star Ford Lewisville service center. Customer satisfaction is a priority and we continue to be available for your vehicle care questions at 972-221-2900. We appreciate the chance to help with your automotive needs. Kindly, Kelly Blackwell, General Manager

November 17, 2022

Excellent service and follow up. Paul Schroeder was outstanding and knowledgeable. Will continue going there. More

by Rfhanrahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Nov 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rfhanrahan, Thank you for recognizing Paul and Five Star Ford Lewisville. We appreciate the chance to help you care for your Ford in our service center and we always welcome your questions at 972-221-2900. Safe travels and reach out any time you need us! Best Regards, Kelly Blackwell, General Manager

November 17, 2022

If you want honest advice and great service, ask for Zach at the service department. More

by GonzR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

GonzR, Our goal is to provide transparency and great advice to all of our Five Star Ford Lewisville customers. Thank you for recognizing Zack and don't hesitate to reach us with questions at 972-221-2900. We appreciate that you chose our service center. Safe travels, Kelly Blackwell, General Manager

November 11, 2022

I drive past three dealerships to get to this one and they never disappoint! By far best service group in town ! More

by Weatmon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrano
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Nov 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Weatmon, We really appreciate that you continue to choose Five Star Ford Lewisville for your Ford's care. Thank you for rating our service center. Between visits, call Jose and our techs at 972-221-2900 with questions. We are here for you. Safe travels, Kelly Blackwell, General Manager

November 08, 2022

I linguist move from Irving to Lewisville and the dealership the service department was great More

by edaguilar0675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Nov 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, edaguilar0675! We appreciate hearing about your Five Star Ford Lewisville service experience. Pete and our techs remain available for your vehicle questions at 972-221-2900. Safe travels and call us anytime. Best Regards, Kelly Blackwell, General Manager

November 07, 2022

The service was awesome and would recommend giving them a try, well worth your time More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

James, We really appreciate knowing you found your Five Star Ford Lewisville experience a good one. We hope to continue hearing from you at 972-221-2900. Thank you for recognizing Annette! Best Regards, Kelly Blackwell, General Manager

Nov 09, 2022 -

James responded

It was great

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