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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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March 10, 2024

Fantastic customer service. Service department provides excellent service when I bring my truck in for its maintenance. They know ahead of time what is needed, including any re More

by texasace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Texasace, Thank you for taking the time to share your positive experience with us at Five Star Ford Lewisville. Ron is a great source of vehicle knowledge. Be sure to call 972-221-2900 every time you have automotive concerns. Safe travels and thanks for recommending our dealership. Best regards, Kelly Blackwell, General Manager

March 07, 2024

Zach my service advisor did a great job of communicating during the servicing of my Maverick. Quick and easy and great customer service. More

by waflyer22
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Waflyer22, Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Zack provided excellent communication throughout your Maverick's service. It's always rewarding to know our service advisors are making a positive impact. We strive to make every service visit at Five Star Ford Lewisville and we look forward to hearing from you again at 972-221-2900. Best regards, Kelly Blackwell, General Manager

March 05, 2024

I like your service and how you work i will come back next service to five star ford More

by Jesusarturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears, Shane Rogers
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Mar 06, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Jesusarturo, Thank you for choosing Five Star Ford Lewisville. We appreciate your business and look forward to serving you with the utmost dedication and professionalism during your future service visits. Please reach our advisors at 972-221-2900. We look forward to see you and your Ford again. Best regards, Kelly Blackwell, General Manager

March 03, 2024

They made servicing my vehicle very easy. Didnt usually take my vehicle for service to the dealer, but with the great experience when i purchased the vehicle, i thought I'd try their service. More

by BM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stanford, Christopher Bosher, lady who answered the phone in service, when i called
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Mar 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

BM, Your feedback is an essential part of our continuous efforts to enhance the overall customer experience. Thank you for taking the time to share your comments. We look forward to scheduling future appointments at 972-221-2900. Best regards, Kelly Blackwell, General Manager

March 02, 2024

I’m very happy with the service. The work was completed when it was promised More

by sunridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Mar 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Sunridge, Thank you for choosing Five Star Ford Lewisville, and we look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 972-221-2900. We want you knowledgeable about your Ford. Take care, Kelly Blackwell, General Manager

February 29, 2024

They kept me informed throughout the day, by texting me, as to where my car was in the process. More

by Connie W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, Chris
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Feb 29, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Connie, We really appreciate helping you care for your Ford. Thank you for recommending the Five Star Ford Lewisville service center. It will be great to hear from you again at 972-221-2900. Safe travels! Best regards, Kelly Blackwell, General Manager

February 29, 2024

Very friendly shuttle person. Kept me informed of services needed and when car was completed. More

by jane_oler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig S.
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Mar 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jane, for visiting the Five Star Ford Lewisville service center. Communication is a priority and we welcome future maintenance or repair questions at 972-221-2900. We appreciate you and your endorsement. Best regards, Kelly Blackwell, General Manager

February 27, 2024

As always i appreciate the Excellent service provided by the team and specifically Ron who is always going above and beyond for the customer More

by estevano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, estevano, for taking the time to rate your Five Star Ford Lewisville service visit. Reach Ron and our team at 972-221-2900 when your vehicle needs future care. We are always here to share our expertise. Safe travels, Kelly Blackwell, General Manager

February 26, 2024

The service writer was very helpful and knowledgeable. My problem was fixed as quickly as possible. More

by verheuld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Daniels
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Feb 27, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Verheuld, One of our goals at Five Star Ford Lewisville is to keep our customers knowledgeable about their vehicle care. Reach out to Jeffrey with questions any time at 972-221-2900. We are here to help you enjoy your Ford. Thank you, Kelly Blackwell, General Manager

February 24, 2024

Zack was great he kept me informed thru the whole process. Made sure I was happy before leaving. More

by dmac3539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Dmac3539, It is great to know Zack and the service team at Five Star Ford Lewisville took good care of you and your Ford. We look forward to scheduling future appointments at 972-221-2900. Enjoy safe travels and please reach out when have vehicle questions. Thank you, Kelly Blackwell, General Manager

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