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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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September 08, 2022

My experience was outstanding. Kyle was very helpful and kept me informed on my vehicles progress. More

by laplanch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Wasson
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Sep 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Laplanch, Keeping you informed about your vehicle's care is a priority. Reach Kyle and our techs any time at 972-221-2900. We want you safe and knowledgeable about your Ford. Thank you, Kelly Blackwell, General Manager

September 08, 2022

Getting service at Five Star Lewisville is always convenient and they make it so easy! They take me back to work while they complete my service and pick me up when it’s ready! I don’t let anyone else More

by Bonnie McNair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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Sep 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville, Bonnie! Your feedback and business mean a lot to us. It is great to hear you found working with Paul and our service team efficient. We look forward to scheduling another appointment at 972-221-2900. Again, thanks for being our customer! Best Regards, Kelly Blackwell, General Manager

September 07, 2022

Very professional and friendly staff. They were intent on ensuring the install was the way I wanted it and actually completed the job in about half the time I expected it to take. One of More

by geepop1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
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Sep 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Geepop1964, We appreciate your business and endorsement of Five Star Ford Lewisville. Helping you fully enjoy your Ford is our goal. Aaron and our staff welcome the chance to hear from you again at 972-221-2900. Thank you for your review, Kelly Blackwell, General Manager

September 06, 2022

Very professional and friendly staff. Excellent service from Zack, he kept me informed with the progress of my truck. More

by D_reamscape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

D_reamscape, It's great to hear that Zack provided excellent help with the care of your Ford. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Five Star Ford Lewisville and please let us know when you need future service at 972-221-2900. Safe Travels, Kelly Blackwell, General Manager

September 05, 2022

Great service and customer care. Will definitely be back to you guys. Thank you very much More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Pete, for this great review for Zack and Five Star Ford Lewisville. Keeping your Ford running well and you informed about its care is a priority. Reach our service team at 972-221-2900 any time you need advice. Take Care, Kelly Blackwell, General Manager

September 03, 2022

Zach always takes great care of our vehicles while keeping us well informed of status More

by jenamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jenamayr, Thank you so much for taking the time to share your feedback. At Five Star Ford Lewisville, we work hard to make sure our guests have an exceptional experience. We will share your comments with Zack, and we look forward to hearing from you again at 972-221-2900. Take Care, Kelly Blackwell, General Manager

September 03, 2022

I was treated very professional and welcome. My car was serviced in a timely amount of time. More

by brainey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Sep 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, brainey! At Five Star Ford Lewisville, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. Let us know when we will see you again at 972-221-2900. Take Cre, Kelly Blackwell, General Manager

September 03, 2022

Chris went above and beyond to make sure I had my car ready & without any issues through the process. More

by Lucas m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bouchard
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Sep 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your business and this review, Lucas. We're happy to hear that Chris and the Five Star Ford Lewisville team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know at 972-221-2900. Take Care, Kelly Blackwell, General Manager

September 03, 2022

Aaron was very kind and professional , the service was fast! I got my car in the time they said! More

by Manola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Fleming
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Sep 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your very kind review, Manola. We strive to make sure that all of our Five Star Ford Lewisville customers leave happy, Let us know when we can be of service again at 972-221-2900. We are here for you. Take Care, Kelly Blackwell, General Manager

September 03, 2022

Got me in quickly, found the issue and fixed the truck super fast. Every other dealer I would still be waiting! More

by fordsplash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Sep 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for the kind words for our service department, fordsplash! We look forward to sharing your compliments with Aaron and the team. Don't hesitate to let us know if we can be of further assistance at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

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