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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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September 02, 2022

Paul Schroeder is excellent. Always keeps me informed and up to date on my vehicle. Would definitely recommend him and his team. More

by Sidney Jett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Sep 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Sidney, Communication and sharing our vehicle knowledge is a must for our Five Star Ford Lewisville customers. Thank you for taking the time to acknowledge Paul and please reach our service team again at 972-221-2900. We appreciate the chance to help with your Ford's care. Best Regards, Kelly Blackwell, General Manager

September 02, 2022

Very pleasant experience. Service Manager (Pete) was very nice and efficient. Paying the bill went quickly and efficiently. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Sep 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mary! It is great to hear your Five Star Ford Lewisville service visit went well. Pete and our techs are always available for your vehicle concerns at 972-221-2900. Call us with all of your questions! Best Regards, Kelly Blackwell, General Manager

September 02, 2022

All the crew was amazing! Zach was great the whole way through, keeping me informed on everything! More

by Marthabernhardt1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Martha, Thank you so much for your kind words for Zack, and for taking the time to leave Five Star Ford Lewisville this wonderful feedback! When you have questions about your Ford, reach us at 972-221-2900. We are here to help you in any way we can. Take Care, Kelly Blackwell, General Manager

September 02, 2022

I was pleasantly surprised at the professionalism and extensive caring and welcoming. This location kept me informed frequently regarding status of work. Something I have not experienced in other areas More

by B3furb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville, B3furb! Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to schedule another service appointment at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

September 01, 2022

Excellent Service, This Ford Dealership is professional and Great to work with. I would go back to them to buy a new car in the future. More

by Judy Buchanan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero
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Sep 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Judy, for sharing your thoughts about your service experience with Zack, Danny, and Five Star Ford Lewisville. We appreciate your business and hope to hear from you again at 972-221-2900. We want to keep you knowledgeable about your Ford. Take Care, Kelly Blackwell, General Manager

September 01, 2022

I trust Five Star Ford to help me care for my car and keep it running smoothly. They consistently do that. More

by Aszalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Sep 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your very kind review, Aszalk. We strive to make sure that all of our customers leave happy, and it's great to hear about your service experience here at Five Star Ford Lewisville. We look forward to hearing from you again at 972-221-2900.Safe travels! Best Regards, Kelly Blackwell, General Manager

September 01, 2022

Excellent customer service and understanding the needs of the customer.Paying attention to details on customer needs More

by Abiddss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Sep 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Abiddss! We appreciate your business and look forward to helping you with any questions about caring for your Ford at 972-221-2900. Thank you for choosing Five Star Ford Lewisville. Best Regards, Kelly Blackwell, General Manager

August 31, 2022

They serviced my vehicle and an adequate about a time and there were no hiccups I ordered my new 2023 lariat from them as well and they were very helpful More

by AlexP77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you so much for your excellent review, AlexP77! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience at Five Star Ford Lewisville to be a positive one. Please don't hesitate to reach out if you need anything else at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

August 31, 2022

Great service. Friendly people. They tell you of something is needed or not recommended if you ask for it anyway. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dan, We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Five Star Ford Lewisville. When John and our techs can share their advice, please reach our team at 972-221-2900. Thank you for your review and business, Kelly Blackwell, General Manager

August 31, 2022

On time excellent service with courtesy shuttle. I will definitely go back to this dealership for my vehicle needs. More

by wl887
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Lind
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Wl887, Thank you for taking the time to leave us your review about Cameron and the outstanding customer service you received at Five Star Ford Lewisville. When you have future care needs, we hope to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

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