Sam Pack's Five Star Ford Lewisville - Service Center

By far the best service experience at a dealership that I've ever we had. Communication from Julie, my SA, was consistent and prompt. All my questions were answered quickly and honestly, and I could tell t I've ever we had. Communication from Julie, my SA, was consistent and prompt. All my questions were answered quickly and honestly, and I could tell they cared about me and my vehicle. Repair timeline was very reasonable. Entire staff is knowledgeable and friendly. Definitely returning for all my service needs in the future. Thank you! More

They provide good service with excellent communication on progress towards repair completion. Mine was a warranty repair. progress towards repair completion. Mine was a warranty repair. More

The service to our car (replacing the battery) was done very efficiently. Thank you for the prompt service. very efficiently. Thank you for the prompt service. More

Ron Romano and your service team were fast and friendly. Great communication about what I needed and the cost associated with these items. Thanks again Ron. Great communication about what I needed and the cost associated with these items. Thanks again Ron. More

Got great help from Zach N who was knowledgeable and friendly! My car was serviced quickly. Would recommend friendly! My car was serviced quickly. Would recommend More

Competent timely knowledgeable. Great prognosis of issues and correction. Great customer relations Zack and Craig. Great prognosis of issues and correction. Great customer relations Zack and Craig. More

Service department is always attentive and listens to my concerns. They always call me to review proposed repairs and explain why the repair is necessary. Ron Romano, has been my service advisor for about concerns. They always call me to review proposed repairs and explain why the repair is necessary. Ron Romano, has been my service advisor for about ten years and I am very happy with his service. Never tries to upsell me! More

Best Service Manager and Department around. In and out in no time! Always as for Ron to be your Svr Mgr In and out in no time! Always as for Ron to be your Svr Mgr More

Marc got me in the same day I called to make the appointment. Finished with the truck next day as promised. I would highly recommend Sam Packs service department in Lewisville. appointment. Finished with the truck next day as promised. I would highly recommend Sam Packs service department in Lewisville. More

I had a bad taste for dealerships after going to Bill Utter but your shop and service reps did a great job and did it fast. Utter but your shop and service reps did a great job and did it fast. More