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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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February 07, 2024

I had a bad taste for dealerships after going to Bill Utter but your shop and service reps did a great job and did it fast. More

by tombixby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Feb 08, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Tom, Thank you for finding your way to Five Star Ford Lewisville. Tracy and our techs welcome the chance to answer additional questions at 972-221-2900. We hope you count on us again. Best regards, Kelly Blackwell, General Manager

February 06, 2024

Appreciated the communication throughout the day and the follow-through on the original commitment. Thanks! More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears, Shane Rogers
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Feb 07, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Paul, Thank you for recognizing so many of the Five Star Ford Lewisville service team. Communication continues to be a focus. Call us at 972-221-2900 with questions about your Ford any time. We are here to share our knowledge. Best regards, Kelly Blackwell, General Manager

February 04, 2024

Zach was awesome as always. Went above and beyond to give me the best deals along with a peace of mind. More

by Kiran.babyvp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kiran.babyvp, for rating your Five Star Ford Lewisville visit. Customer experience is a focus at our dealership and we are happy you found great service with Zack. When you have future maintenance or repair needs, we hope to hear from you at 972-221-2900. Best regards, Kelly Blackwell, General Manager

February 03, 2024

Over all Ron and service department ( commercial account) had done very good job the way I revealed More

by hvuong1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Hvuong1948, On behalf of Ron and the Five Star Ford Lewisville fleet service staff, thank you for taking the time to share your review. We want to make certain you are satisfied with all of our service. Don't hesitate to call 972-221-2900 when you need Ron and our tech's advice. Take care, Kelly Blackwell, General Manager

February 02, 2024

ZACH IS AWESOME! !! He restored my faith in this dealership and it's outlook on service. More

by PapaLarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Sam Pack's Five Star Ford Lewisville responded

PapaLarry, Thank you for recognizing Zack and his efforts to regain your trust in Five Star Ford Lewisville. We value your feedback and hope you count on us for future automotive needs. If there is anything else you would like to share, please reach me at kblackwell@sampack.com or 972-221-2900. Your complete satisfaction is definitely our goal. Sincerely, Kelly Blackwell, General Manager

February 02, 2024

Everyone was extremely helpful from the service manager, the service writer to the shuttle driver! Definitely a good experience! More

by Ckjohnson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Rogers
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Feb 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Ckjohnson56, It is our goal at Five Star Ford Lewisville to make vehicle care effortless. Thank you for rating your experience. Reach Shane and his team for future needs at 972-221-2900. Best regards, Kelly Blackwell, General Manager

February 02, 2024

I’m very satisfied with service department and the staff that provided me with my need’s while my vehicle been repaired. Grate job. Thank you More

by Tractor 4235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Tractor 4235, for taking the time to rate your Five Star Ford Lewisville service visit. Customer experience is important and we invite you to reach Zack at 972-221-2900 with maintenance or repair concerns any time. We look forward to seeing you again. Best regards, Kelly Blackwell, General Manager

January 31, 2024

The service team did an outstanding job of taking care of all my service needs. Even stayed late to ensure all was good to go. More

by Todd L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Tucker, Sean Quackenbush
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Feb 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Todd, We value the opportunity to help with your automotive needs at Five Star Ford Lewisville. Zack and our team remain readily available for questions or to schedule your next appointment. Stay in touch at 972-221-2900. Thank you, Kelly Blackwell, General Manager

January 31, 2024

Great experience with no hassle. I trust these guys and will keep servicing my cars here. More

by Mike V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig stanford
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Feb 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mike, for choosing Five Star Ford Lewisville. Your trust in our service team is appreciated. Call us any time you have vehicle concerns at 972-221-2900. We will be waiting for you. Best regards, Kelly Blackwell, General Manager

January 30, 2024

Great service on our commercial vehicle. Truck was done on time, we like to take our commercial vehicles at this location and Marcus always had our vehicles on time. More

by Newimage84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus A
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Jan 31, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Newimage84, We appreciate the opportunity to help you care for your work trucks at Five Star Ford Lewisville. Marcus and our service team are always available at 972-221-2900. We are here to keep your business vehicles safe on the road. Thank you, Kelly Blackwell, General Manager

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