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Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
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May 13, 2022
Very friendly and helpful. Was able to drop my vehicle off early and pick it up when I was able no questions ask as long as the gates were open. Was able to drop my vehicle off early and pick it up when I was able no questions ask as long as the gates were open. More
by francothec9
Employees Worked With
Paul Schroeder
May 13, 2022
The service team took pride in repairs to our Excursion. Awesome job! Currently at 350,000 miles we’re confident we will get to 500,000 miles. Greatly appreciate the detailing… looks awesome like it did whe Awesome job! Currently at 350,000 miles we’re confident we will get to 500,000 miles. Greatly appreciate the detailing… looks awesome like it did when we drove off the lot. Engine and transmission running smooth again! More
by Navytxag84
Employees Worked With
May 12, 2022
If I need to take my car to a Ford Dealer for the service, , I would definitely pick this dealership. service, , I would definitely pick this dealership. More
by Ben
Employees Worked With
May 12, 2022
Me. Pete provided the utmost Customer Service out of any Dealership I’d been in prior to walking into Sam Pack’s Five Star Ford Lewisville. Someone give that man a promotion. At least a +$2000/mo. base pay Dealership I’d been in prior to walking into Sam Pack’s Five Star Ford Lewisville. Someone give that man a promotion. At least a +$2000/mo. base pay raise. He defines business & customer relations & shows consistent, as well as, attentive attention to the needs of a customers vehicle as if it were his own. From the date on forward, I will be returning to Sam Pack’s Five Star Ford Lewisville for his assistance on maintenances regarding my 2009 Fusion. More
by vincemorann
Employees Worked With
Mr. Pete(I did not catch his last name. He’s in the Service Department.)
May 10, 2022
Overall service has been great with little downtime. Enjoy working with our advisor Zack Nixon. He’s always upfront and helps in planning forward with our services to help spread costs and upcoming vehi Enjoy working with our advisor Zack Nixon. He’s always upfront and helps in planning forward with our services to help spread costs and upcoming vehicle needs. More
by Big Jim
May 08, 2022
Service did an excellent job and got it done on time but the prices were too high. the prices were too high. More
by JCT
Employees Worked With
May 08, 2022
From the purchase of my vehicle, my experience has always been excellent that's why I continue to go back for service. been excellent that's why I continue to go back for service. More
by ironballtx
Employees Worked With
May 06, 2022
Paul Schroeder is an amazing Service Manager. Always keeps me in the loop, shoots straight, and follows through. I drive 15 miles to see him versus a Ford dealership a half mile away. Would give Always keeps me in the loop, shoots straight, and follows through. I drive 15 miles to see him versus a Ford dealership a half mile away. Would give more than 5 stars if possible. More
by leelangford
Employees Worked With
Paul Schroeder
May 05, 2022
Annette Congrove is an asset to Sam Pack. Annette’s service details and equipment knowledge are genuine and positive in details about the value added service the technicians bring in their Annette’s service details and equipment knowledge are genuine and positive in details about the value added service the technicians bring in their vehicle service recommendations. More
by Akrysto
