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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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April 28, 2022

The service center has friendly, knowledgeable advisors, and the work done is very professional. Even though some of the services like oil change are available at a lower price somewhere else, I have confi More

by Kitty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kitty, On behalf of the Five Star Ford Lewisville service staff, thank you for sharing your feedback. We want you safe and knowledgeable about your Ford. Whenever you have care concerns, reach our team at 972-221-2900. Thank you, Kelly Blackwell, General Manager

April 28, 2022

Love the excellent customer service experience . Loved how service advisor keep me informed about my vehicle More

by hall2006@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
Apr 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, hall2006, for being a valued Five Star Ford Lewisville customer. Providing vehicle care information is important to share with you. Anytime you need our advice, reach us at 972-221-2900. We want you safe during your travels. Best Regards, Kelly Blackwell, General Manager

April 28, 2022

Zach Nixon is THE DUDE! Awesome service from Zach fort the past 8 years! Great team at the dealership! More

by see.phoxx
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello see.phoxx, It is great to hear you found working with Zack informative. Anytime you have vehicle concerns we want to hear from you at 972-221-2900. Keeping you knowledgeable about your Ford is the goal. Thank you, Kelly Blackwell, General Manager

April 27, 2022

Even though I didn’t buy the vehicle at your dealership you didn’t had any problem talking it in and fixing it, that means a lot to me. Thank you More

by r007rancho
Customer Service
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, r007rancho, for being a valued Five Star Ford Lewisville customer. Your satisfaction and understanding of your Ford's care is a priority. We appreciate your business and welcome additional questions at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

April 27, 2022

We always take all of our vehicles to Five Star Ford in Lewisville when we need service or maintenance. We’ve been customers for many years and are always satisfied with the excellent customer service we More

by Hack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
Apr 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Hack, It is great to know your Five Star Ford Lewisville service went well. Always expect quality care and informative visits. When you need advice from Zack or Paul, don't hesitate to call 972-221-2900. We want you safe and comfortable in your Ford. Best Regards, Kelly Blackwell, General Manager

April 27, 2022

Just had a trailer hitch installed and an oil change completed on my 2021 Bronco at Five Star Ford. All work was completed in a timely manner without any issues. Thanks Dakota for a job well done. More

by Sgerjfp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota, Paul Sears
Apr 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Sgerjfp, Thanks for working with Dakota and Paul on the accessories added to your Bronco. We are here to help you enjoy your Ford, so don't hesitate to reach our staff again at 972-221-2900. Safe travels and please stay in touch. Take Care, Kelly Blackwell, General Manager

April 26, 2022

Very professional and friendly. Worth the extra distance. Did a great job. Will use again. More

by Txsavages
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Txsavages, for taking the time to acknowledge Zack and the Five Star Ford Lewisville service department. Customer care and quality services are a must at our dealership. Please let us know how we can help in the future at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

April 26, 2022

The service I received was excellent. Cameron was very knowledgeable and helpful. If I keep this old truck I will bring it back this dealership. More

by gmcgowan257
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Lind.
Apr 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello gmcgowan257, We look forward to seeing you again at Five Star Ford Lewisville whether it is for service or another truck. Any time we can offer our knowledge, reach Cameron or me at 972-221-2900. We value the opportunity to help with your vehicle needs. Thank you, Kelly Blackwell, General Manager

April 26, 2022

Great dealership! Only trust Paul Schroeder to get my vehicle serviced. The shop and the technician that handled my repair (Jesse) did a fantastic job. 10/10 More

by anthony4291
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Apr 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello anthony4291, Thank you for trusting in Paul and the Five Star Ford Lewisville service team. Your recommendation and business are truly appreciated. We look forward to scheduling future appointments at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

April 25, 2022

My experience was Very friendly and knowledgeable. My car was ready on time as promised More

by Ray.menton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Apr 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ray.menton1, You are a valued Five Star Ford Lewisville customer. Any time you have questions about your car, reach Pete and our service staff at 972-221-2900. We are here to address all of your Ford questions. Thank you, Kelly Blackwell, General Manager

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