Sam Pack's Five Star Ford Lewisville - Service Center

I had the best service at 5 Star Ford from start to finish. The service department was so kind and accommodating. I worked with Tim Lowery and he’s an exceptional service person. And on top of that, t finish. The service department was so kind and accommodating. I worked with Tim Lowery and he’s an exceptional service person. And on top of that, they had an Uber bring me home and the shuttle picked me up when my vehicle was ready . The mechanics seemed to do a great job as well. Thank you 5 Star Ford More

Very nice Hunter is a dealer there and he is the best I would highly recommend this place 5 star ford would highly recommend this place 5 star ford More

Sam Pack Ford of Lewisville goes above and beyond. They keep you updated with the process. Completed my repairs quickly and on time. They keep you updated with the process. Completed my repairs quickly and on time. More

Thanks My service advisor Paul was outstanding, he let me know what his mechanic suggested and explained how these repairs would make my truck safer to drive. He explained cost and labor for each repair . me know what his mechanic suggested and explained how these repairs would make my truck safer to drive. He explained cost and labor for each repair . I'll be bringing back my f150 to the Lewisville location from now on In the future More

Everything went great, everyone in the service department was helpful. Annette took care of getting the vehicle back to us as quickly as possible. was helpful. Annette took care of getting the vehicle back to us as quickly as possible. More

Service was amazing, my advisor Annette absolutely the best, she kept me informed at all times best, she kept me informed at all times More

It was easy and quick to schedule the service. Once I arrived the service advisor quickly greeted me and got the vehicle into the service area. He introduced me to a person in the finance office w Once I arrived the service advisor quickly greeted me and got the vehicle into the service area. He introduced me to a person in the finance office who quoted a new prepaid service plan since mine was expiring. He also spoke to me in the waiting area a couple of times to update me on my vehicle status. More

Jon and the tech did great. Jon kept me informed of the status of my truck daily which I greatly appreciated. The tech got the job done quickly. I know he has a ton of work on h Jon kept me informed of the status of my truck daily which I greatly appreciated. The tech got the job done quickly. I know he has a ton of work on his plate but he did a great job get the truck repaired and back on the road. More

Customer service was amazing! Jon in service and the customer service reps at the counter were excellent! Great experience Jon in service and the customer service reps at the counter were excellent! Great experience More

The service department is awesome. They took in my 2011 F-150 and made multiple repairs that were needed. I appreciate how they kept me informed and treated me well. The repairs that w They took in my 2011 F-150 and made multiple repairs that were needed. I appreciate how they kept me informed and treated me well. The repairs that were done, were items that needed to be repaired and they never tried to force an up-sale. I want to thank Annette and the service department for the job well done. More