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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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April 18, 2022

The service department was very nice & organized. Everyone there spoke and said good morning. Once Jon viewed my vehicle, I took a tour to the salesfloor and it was very clean as well. The coffee was More

by JHusband
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
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Apr 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello JHusband, It is great to receive your high marks and feedback. When Jon and the Five Star Ford Lewisville service team can offer advice, reach us at 972-221-2900. We are here for you. Thank you, Kelly Blackwell, General Manager

April 16, 2022

Pete York is a good person. Completely open and honest and showed me a coupon which softened the blow More

by Frank Theilen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Apr 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mr. Theilen, Transparency is a must for our Five Star Ford Lewisville guests. Thank you for acknowledging Pete and his efforts to share his knowledge and vehicle care guidelines. Whenever you need advice, please reach us at 972-221-2900. Take Care, Kelly Blackwell, General Manager

April 16, 2022

I love this dealership. Always a pleasant experience and my service advisor Zach is awesome. More

by Grcantellano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Grcantellano, for taking the time to endorse Zack and the Five Star Ford Lewisville service department. Your loyalty is appreciated! We look forward to helping you care for your Ford again and welcome questions between visits at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

April 16, 2022

I was pleased with how the Manger Paul in service got back with me and priced matched and even beat other service dealers. Quality workmanship, and maximizing my dollar💵. More

by Rebel 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Apr 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Rebel 1! It is always great to hear from our Five Star Ford Lewisville customers. Paul is a wealth of Ford knowledge. Call 972-221-2900 any time he and our techs can offer their knowledge. Safe travels and thanks again for being our customer. Best Regards, Kelly Blackwell, General Manager

April 15, 2022

Great team. Quick repair. Was kept informed and appreciated the follow up on the status. Will be back. More

by JOINERGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello JOINERGC, It is great to receive your review of Ron and Five Star Ford Lewisville. Customer satisfaction is a priority at our dealership and we look forward to offering you VIP service again. Please stay in touch at 972-221-2900. Any time you have concerns with your Ford, we want to know. Thank you, Kelly Blackwell, General Manager

April 14, 2022

The people who took care of my car and me were very professional and gave excellent information, as needed More

by acap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Zavala, Annette Congrove
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Apr 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello acap, Your endorsement of Annette, Jose, and Five Star Ford Lewisville is greatly appreciated. We want to continue keeping you informed about the care of your Ford, so reach our service team at 972-221-2900. We are here to help! Thank you, Kelly Blackwell, General Manager

April 14, 2022

I’ve been your client for a long time. Do you can be sure I’m satisfied. More

by marianotravesi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Apr 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello marianotravesi, The entire Five Star Ford Lewisville staff appreciates your loyalty. Whenever you have vehicle concerns, reach Annette or me at 972-221-2900. Keeping you safe, comfortable, and knowledgeable about your Ford is our goal. Thank you, Kelly Blackwell, General Manager

April 13, 2022

Zach in service is very professional. He keeps us well informed of our vehicle’s repair status More

by jenamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jenamayer, Zack is a great communicator and we want to continue keeping you informed about your vehicle care at Five Star Ford Lewisville. Between visits, when we can offer advice, reach Zack and our techs at 972-221-2900. Thank you, Kelly Blackwell, General Manager

April 12, 2022

Great service by Pete. He helped me look for the best deal for tires and offered to price match Discount Tires. All work was thorough. My car came back clean and well mai More

by joelloeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Service Advisor
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Apr 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, joelloeb, for taking a moment to rate your Five Star Ford Lewisville service visit. Customer satisfaction is a pillar of our dealership and Pete and I want the best for our guests. When we can help with future vehicle needs, please reach us at 972-221-2900. We value the chance to work with you. Best Regards, Kelly Blackwell, General Manager

April 12, 2022

Great customer service from drop off - keeping me updated - to picking up vehicle. Quick fix. Thanks Tim! More

by Jennifer Garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Lowery
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Apr 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jennifer, Thank you for being a valued Five Star Ford Lewisville customer. Tim and our techs want to keep you in a safe and comfortable ride. Reach us every time you have questions about your Ford at 972-221-2900. We are here to share our knowledge. Best Regards, Kelly Blackwell, General Manager

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