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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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March 24, 2022

I had been dreading getting this done for months, but Ron and other staff members were so accommodating and helpful. The shuttle service was great and much appreciated. It was actually a pleasant experience! More

by meganrae16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver- 5 stars, not sure of his name
Mar 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello meganrae16, It is always great to hear from our Five Star Ford Lewisville service customers. Ron and our techs continue to be available at 972-221-2900. When you have questions about your Ford, we want to hear from you. Safe travels and thank you, Kelly Blackwell, General Manager

March 23, 2022

Great service and a very speedy process with great help from Zach. I would definitely give him a call if you have any issues. Zach went above and beyond to help me get back on the road. More

by Cblank27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Cblank27, On behalf of Zack and the Five Star Ford Lewisville service team, thank you! We can never go above and beyond enough for our customers. Any time you need our help, don't hesitate to reach us at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

March 23, 2022

The Service Department at Five Star Ford in Lewisville is always helpful and considerate of my time. I’ve never had a problem with the service/maintenance appointments or the work performed on my car. More

by Photoboy96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Photoboy96, Thank you for continuing to choose the service center at Five Star Ford Lewisville for your vehicle care. Ron and our techs welcome your questions between visits at 972-221-2900. Any time you have vehicle concerns, please let us know. We are happy to share our advice. Safe travels! Best Regards, Kelly Blackwell, General Manager

March 22, 2022

Zach always takes great care n service dept does a very good job every time More

by Markhyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service dept
Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Markhyoung, Your recognition of Zack and the Five Star Ford Lewisville service department is appreciated. Between visits, we always want to hear from you at 972-221-2900 when vehicle concerns arise. Your driving safety and comfort are important to us. Thank you, Kelly Blackwell, General Manager

March 22, 2022

Give me a free ride home on Lyft while I waited and picked me up More

by Frank Theilen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Frank, We want to make servicing your Ford convenient at Five Star Ford Lewisville. Please reach Pete and our staff at 972-221-2900 any time we can be of service. We are here to help in any way we can. Thank you, Kelly Blackwell, General Manager

March 22, 2022

Customer service goes above and beyond in the shop, communicating and delivery. Everyone was friendly! More

by Pmonta88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louise the driver.
Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Pmonta88, You are a valued Five Star Ford Lewisville customer and we will continue to offer transparent transactions. Whenever Zack or I can offer our Ford advice, please reach us at 972-221-2900. We are here to help in any way we can. Thank you, Kelly Blackwell, General Manager

March 22, 2022

Had to bring my car in to have the transmission looked at. Zach kept me informed about everything. He’s the best! I’ve never experienced such great customer service anywhere, especially a car dealership. More

by tforbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tforbes, Communication is important to help our Five Star Ford Lewisville customers stay informed about their vehicle care. Don't hesitate to reach Zack and our service team at 972-221-2900 any time you have questions. We are happy to help. Thank you, Kelly Blackwell, General Manager

March 22, 2022

I refuse to go to another dealer. You all always do a great job to take care of my service needs. More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello JC, Your commitment to Five Star Ford Lewisville is very much appreciated. Thank you for staying in touch with Zack for your Ford's care. Whenever you have concerns, don't hesitate to give us a call at 972-221-2900. We want to share our knowledge whenever you have vehicle questions. Take Care, Kelly Blackwell, General Manager

March 21, 2022

Courteous welcome, took my car back for service quickly. Had a short wait time. Will use again. More

by Granny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. York
Mar 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Granny, We really appreciate the chance to help with your vehicle care at Five Star Ford Lewisville. Between visits, Pete and I welcome you to call 972-221-2900 us any time you have questions. We are here for you. Thank you, Kelly Blackwell, General Manager

March 21, 2022

They have Paul Schroeder. I will keep going to Five Star Ford in Lewisville, Texas as long as they have Paul. Enough said! More

by Rocky
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Mar 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rocky, Thank you for being a Five Star Ford Lewisville customer! Our entire staff wants to help you every time you have vehicle needs. Reach Paul or me at 972-221-2900. We are here to help you in every way possible. Best Regards, Kelly Blackwell, General Manager

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