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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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March 08, 2022

Excellent communication Friendly people. Confident service performed is top quality. Will be back to take care of the car in future. More

by Bneander5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim in Service Department
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Mar 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Bneander5, It is our goal at Five Star Ford Lewisville to answer all of your automotive questions. Tim and our service team welcome your calls at 972-221-2900. Your driving safety is the goal. Thank you, Kelly Blackwell, General Manager

Mar 09, 2022 -

Bneander5 responded

Yes

March 08, 2022

Used the New Mobile Oil Change Service and it work out fine and was not a lot of hassle. More

by jeffreycrockett10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jeffreycrockett10, Thank you for choosing our Five Star Ford Lewisville mobile services. Convenience is the goal. We hope to hear from you again at 972-221-2900. We appreciate the opportunity to help with the care of your Ford. Best Regards, Kelly Blackwell, General Manager

March 08, 2022

Excellent service top to bottom. They always tack care of my needs. Zach was very helpful start to finish. More

by z3bomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you z3bomb for choosing Five Star Ford Lewisville for your auto needs. On behalf of both Zack in service and Michael in sales, we appreciate the opportunity to serve you. Don't hesitate to call us with future automotive concerns at 972-221-2900. We are here to help in any way we can. Best Regards, Kelly Blackwell, General Manager

Mar 09, 2022 -

z3bomb responded

Thank you Kelly

March 07, 2022

The Staff went above and beyond to ensure that my visit was nothing under excellent! GREAT Experience and Dedication! More

by h_bardley16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Lee
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Mar 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, h_bardley16, for taking the time to rate your Five Star Ford Lewisville service experience. Chuck and his team are dedicated to providing our customers with focused service. Between visits, let us know when you have questions at 972-221-2900. We want to continue helping you enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

March 05, 2022

SA Zack is good at keeping you informed of status. Work was completed in a timely manner. More

by casey.mcauliff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello casey.mcauliff, It is great to receive your recognition for Zack and the Five Star Ford Lewisville service department. Any time you need our staff's expertise, don't hesitate to call us at 972-221-2900. Thank you for sharing your experience. We look forward to seeing you again. Best Regards, Kelly Blackwell, General Manager

March 04, 2022

I drive past 3 Ford dealerships on my way to this one just to get the service that I deserve they always deliver! More

by Weatmon2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 04, 2022 -

Weatmon2 responded

Thank you for delivering on great service

Mar 05, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Weatmon2, The entire Five Star Ford Lewisville staff appreciates you! Thank you for choosing our dealership and please call us any time at 972-221-2900. We want to keep you informed about your Ford. Best Regards, Kelly Blackwell, General Manager

March 04, 2022

Outstanding job. I was very pleased with the service that Jon C did. That’s why I bring my truck to Sam Pack. More

by kirby.hicks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
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Mar 05, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello kirby.hicks, Jon and the Five Star Ford Lewisville service team want to continue hearing from you at 972-221-2900. When you have questions about your Ford, don't hesitate to stop by or give us a call. Sharing our advice to keep you knowledgeable and safe is the goal. Thank you, Kelly Blackwell, General Manager

March 04, 2022

Great job on all the work including the detail work. Service writer was very helpful and truck was ready as promised More

by Fmcitizenstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Mar 05, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Fmcitizenstone, Thank you for choosing the service center at Five Star Ford Lewisville. Any time you have concerns with your truck, give Pete and our techs a call at 972-221-2900. We are here to help in any way we can. Best Regards, Kelly Blackwell, General Manager

March 03, 2022

Jon was so helpful and personable. I had a shuttle service driver Jose who was just awesome. I highly recommend this dealership for any of your auto needs! More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Report | Print
Mar 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Rob, for recommending Jon, Jose, and Five Star Ford Lewisville. We will continue to strive for your full satisfaction with each visit. Please let us know when we can be of future help at 972-221-2900. Your driving comfort is the goal. Take Care, Kelly Blackwell, General Manager

March 03, 2022

Service department always does a great job. Zack Nixon always does an excellent job taking care of us. More

by dalelyork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello dalelyork, Expect nothing less than an informative service visit at Five Star Ford Lewisville. Zack is very customer-focused. He and our service team welcome your calls between appointments at 972-221-2900. Don't hesitate to ask us your questions. Thank you, Kelly Blackwell, General Manager

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