Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
February 11, 2022

Really great in making sure my truck was serviced with Ford parts, made sure I was informed as to what was happening with my truck. Let me know exactly when it would be ready. Washed my truck and I believ More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ginny, We know how important it is to care for your truck. Let's keep it around for many more years. Don't hesitate to reach Ron and our techs at 972-221-2900. We are here to help you in any way possible. Thank you, Kelly Blackwell, General Manager

February 10, 2022

There is always someone their willing to help. I have a great customer service rep, Zach Nixon. More

by devaughndaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello devaughndaria! We are always available to help our valued Five Star Ford Lewisville customers. Never hesitate to reach Zack or me at 972-221-2900. Sharing our advice to keep your drive safe and comfortable is our goal. Thank you, Kelly Blackwell, General Manager

Feb 14, 2022 -

devaughndaria responded

Zack Nixon has been my rep for several years. I never hestitate to call him if I have a problem. He is my number one person. Great rep!! He is above 5 stars!

February 10, 2022

Excellent service writer keeping me informed on the progress and time involved in completing repairs. More

by rj_collard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, rj_collard, for taking the time to rate your Five Star Ford Lewisville service advisor. Zack is great with customer communication and Ford services. Please stay in touch at 972-221-2900. We want to answer all of your vehicle questions. Best Regards, Kelly Blackwell, General Manager

February 09, 2022

Zach at 5 Star ford Lewisville takes such good care of our vehicles. He keeps us informed about current and future service needs More

by jenamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jenamayer, It is great to hear your service experience at Five Star Ford Lewisville went well. Expect nothing less every time you visit. Zack and our techs are available for future questions at 972-221-2900. We hope to help with all of your vehicle concerns. Thank you, Kelly Blackwell, General Manager

February 09, 2022

Always courteous thorough and professional. They have been servicing this truck for 12 years. Runs and looks like new More

by Parej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Parj, It is important that our staff focuses on providing you exceptional service every time you visit Five Star Ford Lewisville. Thank you for recognizing our team and please stay in touch at 972-221-2900. We will look forward to serving you in the future. Best Regards, Kelly Blackwell, General Manager

February 09, 2022

Sam Pack's Five Star Ford in Lewisville were friendly, very knowledgeable about the problem I was having with my vehicle. They fixed it fast and had my car back to me very quickly. More

by lmc575067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, lmc575067, for taking the time to review your Five Star Ford Lewisville service visit. Our advisors and techs want to keep you knowledgeable about your vehicle. Reach our team at 972-221-2900 when you have concerns. We will be happy to share our advice. Best Regards, Kelly Blackwell, General Manager

February 09, 2022

Ron Romano was great to work withHe kept me informed and Ron Romano was great to work with He kept me informed and had my vehicle back on the road quickly. More

by figueroaj54
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello figueroaj54, You are a valued Five Star Ford Lewisville customer and we thank you for sharing your experience in our service department. Ron is a wealthy of information. Don't hesitate to reach him or me at 972-221-2900. We want to help you fully enjoy your Ford. Sincerely, Kelly Blackwell, General Manager

February 08, 2022

Very welcoming, clean friendly staff. Matt my sales agent was Awesome.I was referred by my coworker, a very good chief More

by monique96855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Roberts
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, monique96855, for being a valued Five Star Ford Lewisville customer. Between visits, don't hesitate to contact our advisors and techs at 972-221-2900. We want to answer all of your vehicle questions. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Pleasant , helpful and informative. Did what they said they would do. I will return again. More

by Suzj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Suzj, The Five Star Ford Lewisville service team wants to hear from you at 972-221-2900 any time you need vehicle advice. We want to make certain you are knowledgeable about your Ford. Thank you for your review and business. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Quick clean and committed to meeting my needs.When I return to the area I will use them again. More

by jimilabonte27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, jimilabonte27, for taking the time to rate your Five Star Ford Lewisville service visit. We appreciate your high marks for Zack and we want to continue hearing from you at 972-221-2900. Don't hesitate to call with questions about your Ford. Best Regards, Kelly Blackwell, General Manager

...
85
...