Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
February 08, 2022

Great crew, always has great customer service in mind! Ron Romano is excellent to work with! More

by David
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello David, On behalf of Ron and the Five Star Ford Lewisville service team, thank you for rating your visit. Any time we can help with your automotive needs, please reach us at 972-221-2900. We are here to help you fully enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

February 08, 2022

Everyone IDealt WithWas Very Everyone I Dealt With Was Very Friendly, Knowledgeable & Professional.. Thank You. Just So You Know I Purchased A Ford Truck From The Previou More

by THE BASS~TARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Report | Print
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville! We are grateful you gave us the chance to help with the care of your Ford. Our service team remains available at 972-221-2900 to answer any additional care questions. We look forward to keeping you coming back to our dealership. Thank you, Chuck Lee, Service Director

February 07, 2022

Awesome experience. Needed 6 tires for dually and their pricing was better than the big chain tire shops. Easy to make appointment and they mounted, balanced, and alignment the same afternoon. Truck was wa More

by gjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello gjs, Thanks for taking advantage of our tire price guarantee. We want you safe on the roads. So, call us at 972-221-2900 any time you have truck care needs. Annette and I look forward to seeing you at Five Star Ford Lewisville again. Take Care, Chuck Lee, Service Director

February 05, 2022

Honest and simple no complaints came in for oil change and left satisfied with results More

by Alan Morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Feb 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Alan, Transparency services are priorities at Five Star Ford Lewisville. Any time we can offer our vehicle knowledge, Annette and I welcome your questions at 972-221-2900 We appreciate the chance to help you with automotive services. Thank you, Kelly Blackwell, General Manager

February 03, 2022

Service advisor was very courteous and service was prompt, I was kept informed of the service status More

by Guptasaurabhk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Feb 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Guptasaurabhk, for taking the time to rate your Five Star Ford Lewisville service visit. We find communication is important in helping our customers understand their auto's care. Don't hesitate to call Annette or me at 972-221-2900 when you have questions about your vehicle. We are here to share our knowledge. Take Care, Chuck Lee, Service Director

February 01, 2022

Easy scheduling and they do a great job completing all the maintenance that’s been requested. More

by Perri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Perri, It is great to hear your service visit went well. Expect nothing less every time you visit Five Star Ford Lewisville. Whenever Zack or I can share our Ford knowledge, drop by or give us a call at 972-221-2900. We are here for you. Thank you, Chuck Lee, Service Director

January 31, 2022

Zach was a pleasure to work with. He will be my first call if repairs are needed in the future More

by april.nottingham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello April, Zack and the Five Star Ford Lewisville service staff look forward to welcoming you back to the dealership for future care needs. Between visits, don't hesitate to call us at 972-221-2900. We are here to help you enjoy your ride. Thank you, Chuck Lee, Service Director

January 31, 2022

With an oil change appointment I was in and out. Tim made sure of that also! Thanks Tim for keeping me updated! I know it’s super busy in service but, Tim was on it!!! More

by Michelle B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy in Service
Report | Print
Feb 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Michelle, Communication with our valued Five Star Ford Lewisville customers is a priority. When Tim, Ron, or I can offer our care advice, please reach us at 972-221-2900. We want to keep you informed about all aspects of your Ford. Thank you, Chuck Lee, Service Director

January 29, 2022

Did a great job on repairs. Always helpful and I like it that vehicle always cleaned up. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jan 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Chris, It was our pleasure to help with your vehicle care at Five Star Ford Lewisville. Thank you for recommending Paul and our service department. Future maintenance questions are welcomed at 972-221-2900. We will look forward to seeing you and Ford. Take Care, Chuck Lee, Service Director

January 28, 2022

Great experience. Easy to navigate, Friendly, informative, and helpful. From start to finish. Everyone stepped up with a smile. Made me feel comfortable. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, (checked me in), Louis (shuttle) cashier (sorry forgot name)
Report | Print
Jan 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Anne, for choosing Five Star Ford Lewisville for the care of your vehicle. Our service team appreciates your feedback and we welcome all of your future questions at 972-221-2900. Safe travels and please stay in touch. Take Care, Chuck Lee, Service Director

1
...
85
86
87
...
114