Sam Pack's Five Star Ford Lewisville - Service Center

I just wanted to take a minute and brag on Misty for the constant level of excellent custom service that she offers. From making sure that when I purchase a new truck every i gets dotted and every t gets c constant level of excellent custom service that she offers. From making sure that when I purchase a new truck every i gets dotted and every t gets crossed to making sure that service issues are taken care right the first time. She gets 6 stars from me! More

Pete York is a great service writer. Wished the Pete York is a great service writer. Wished the mechanics would top off fuilds and clean up the extra oil spilled in the engine area. I have a drip Pete York is a great service writer. Wished the mechanics would top off fuilds and clean up the extra oil spilled in the engine area. I have a drip for the next few days I have to watch to make sure everything is tighten correctly. More

Great customer service. Everyone is knowledgeable via phone and in person. Pete answered all my questions and kept me informed. phone and in person. Pete answered all my questions and kept me informed. More

The service is excellent and Pete it was so helpful thank you so much for the good service you so much for the good service More

Service writer, transportation, and office help excellent.Explanation of work to be done explained thoroughly and the estimated cost. Transportation service on time , friendly, and mask wearers. excellent.Explanation of work to be done explained thoroughly and the estimated cost. Transportation service on time , friendly, and mask wearers. More

I had an appointment for 9 a.m. I arrived 10 minutes early. I was immediately guided to zak the service agent.. he was very friendly and informative about the service for the car and the possible durati early. I was immediately guided to zak the service agent.. he was very friendly and informative about the service for the car and the possible duration. He managed a ride for me. The Driver was super friendly and this is true about the rest of people who handle my visit . Thank you More

I had the mobile oil change yesterday. The technician was very nice and called to let me know when he was on his way and the service went very well. was very nice and called to let me know when he was on his way and the service went very well. More

Great experience with my visit with the ford dealership and very nice people five star rating and very nice people five star rating More

Visited the service department for scheduled maintenance on my vehicle. The service advisor was knowledgeable and kept me informed during my visit. General manager walked through and greeted us and introdu on my vehicle. The service advisor was knowledgeable and kept me informed during my visit. General manager walked through and greeted us and introduced himself. More

Zach was amazing. Very kind and informative. I appreciate the updates he gave me while working on my car. 10/10 recommend having Zach service your vehicle. the updates he gave me while working on my car. 10/10 recommend having Zach service your vehicle. More