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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 13, 2022

I received excellent service. Everyone made me feel very special. Paul was kind, professional and knowledgeable. More

by Kitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
Jan 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kitty, Ron, Paul, and our technicians want you comfortable and well informed every time you visit Five Star Ford Lewisville. Please let us know when you need our Ford knowledge again at 972-221-2900. We will be ready to help in any way we can. Thank you, Chuck Lee, Service Director

January 13, 2022

Excellent staff in the service department at 5 Star Ford. I am very happy to keep all future business at this dealership. More

by mcrageous2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete in Service department. , Paul Schroeder, Annette Congrove, Paul Sears
Jan 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, mcrageous2, for making Five Star Ford Lewisville your service center. Sharing our knowledge is only a phone call away. Any time you need our advice, please reach us at 972-221-2900. Safe travels and please stay in touch, Chuck Lee, Service Director

January 12, 2022

Ron Romano took care of us today. I was in and out quickly with good results! More

by D,nelson1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for taking the time to acknowledge the efforts of Ron and the Five Star Ford Lewisville service staff. We look forward to hearing from you when you have future vehicle care needs at 972-221-2900. Best Regards, Chuck Lee, Service Director

January 12, 2022

This is my first time to get service from Five Star Ford since we moved. Service was quick. The service manager was quite helpful showing me waiting area. My service appointment was completed quickly. The s More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete York - 5 stars, Paul Sears
Jan 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville, Pam! Our service team focuses on customer care. Thanks for recognizing Paul and Pete. Please don't hesitate to reach us again at 972-221-2900. Best Regards, Chuck Lee, Service Director

January 12, 2022

I purchased my car there and I have it serviced there The service techs are very friendly and helpful I am very pleased Will most likely purchase my next vehicle there More

by Eddie Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Jan 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Eddie, We really appreciate your loyalty to Five Star Ford Lewisville. Whenever we can help with automotive needs, please reach again at 972-221-2900. We are here to help you fully enjoy your vehicle. Thank you very much for being our customer. Best Regards, Chuck Lee, Service Director

January 12, 2022

Very friendly staff and service was terrific! I will be back! New to area and all made me feel comfortable and welcome! More

by merryelpaso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Jan 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Merryelpaso, Welcome to Five Star Ford Lewisville! We are excited to help you care for your Ford. Whenever you have care concerns, Pete and I welcome your questions at 972-221-2900. Safe travels, Chuck Lee, Service Director

January 12, 2022

My service advisor Pete has been an amazing help keeping me informed and checking on the progress of the repairs that I needed done to my truck. I was in good hands through that process at Sam Pack Five Sta More

by 1manofaith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor Pete York
Jan 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

1manofaith, Customer communication and sharing our knowledge is the goal at Five Star Ford Lewisville. Any time you have questions about your truck, reach us at 972-221-2900. We want to help in any way we can. Thank you, Chuck Lee, Service Director

January 11, 2022

I always enjoy bringing my car here. The staff is very friendly and very helpful. More

by DD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jan 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello DD, Thanks so much for your loyalty to the Five Star Ford Lewisville service department. Annette and I remain available for questions between visits at 972-221-2900. Don't hesitate to reach us with your maintenance or repair concerns. Take Care, Chuck Lee, Service Director

January 11, 2022

Great service and communication especially during a pandemic with minimal staff! John was very informative and helpful. If I need service again, I will contact John. More

by AS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jan 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello AS, Welcome to Five Star Ford Lewisville. We look forward to hearing from you at 972-221-2900 when you have future vehicle questions. Don't hesitate to contact John or me. Thank you, Chuck Lee, Service Director

January 11, 2022

I felt like Pete York did a good job with my 25K service today on my F150. Thanks! More

by Randywaynetaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jan 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Randy, for taking the time to share your Five Star Ford Lewisville experience. Keeping your truck running well is the goal. Please let Pete or me when you have technical or care questions at 972-221-2900. We want to keep you fully informed with the care of your Ford. Best Regards, Chuck Lee, Service Director

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