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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 10, 2024

Great service, great team, got me taken care of! Always a good experience here. Julie is a great advisor to work with More

by anthony4291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sears, Shane Rogers
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Jan 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Anthony4291, Your full satisfaction with our services at Five Star Ford Lewisville is the goal. When Julie, Paul, or Shane can offer automotive advice, give us a call at 972-221-2900. We are grateful for the chance to help you. Thank you for your business and feedback, Kelly Blackwell, General Manager

December 31, 2023

Friendly staff who keep you informed of what needs fixing and are honest about cost quotes More

by Jherri64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Spence, Svc Mgr
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Jan 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jherri64, for choosing Five Star Ford Lewisville for the care of your Ford. Keeping you knowledgeable about your vehicle is important and we welcome the chance to share our advice. Reach us at 972-221-2900. We are happy to help. Take care, Kelly Blackwell, General Manager

December 28, 2023

The service was outstanding. Everything was timely and done very well. I will be back for future service More

by irishonline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Irishonline, Thank you so much for servicing your vehicle at Five Star Ford Lewisville. Zack is great at sharing knowledge with our customers. When you have future care concerns, please reach him at 972-221-2900. Best regards, Kelly Blackwell, General Manager

December 19, 2023

Alway like coming the this dealership and I love working with ZackNixon. Always keeps inform of all the work. Great customer service from Zack Nixon. More

by Moragajr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Moragajr1, Count on Zack and the Five Star Ford Lewisville service team for the care of your Ford again. Your complete satisfaction with our work and knowledge is the goal. Reach out to 972-221-2900 with maintenance or repair concerns. Thank you, Kelly Blackwell, General Manager

December 15, 2023

Craig was very helpful. He answered my questions. I have used this dealer for all of my service the past three years. More

by gmwatkins10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Sanford
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Dec 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Gmwatkins10, At Five Star Ford Lewisville, it is important that our customers are knowledgeable about their vehicle care. Reach Craig and our techs at 972-221-2900 any time you need advice. Thank you for rating your service visit and please call on us again. Best regards, Kelly Blackwell, General Manager

December 14, 2023

Zach with great. Kept me in the loop of what was going on with my car More

by Karate-Kid-Garage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Karate-Kid-Garage, for recognizing Zack and the Five Star Ford Lewisville service center. Helping you stay informed about your car is our goal. Reach out to 972-221-2900 any time you need advice. We hope you count on us again. Best regards, Kelly Blackwell, General Manager

December 13, 2023

Johnathon Spence, my service advisor, did an excellent job of explaining my problem and the cause. More

by Phil Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathon Spence - 5 stars
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Dec 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Phil, Thank you for selecting Five Star Ford Lewisville for your vehicle care. Should you have additional needs or specific concerns, please don't hesitate to contact Zack and our techs at 972-221-2900. Your loyalty is highly valued, and ensuring your satisfaction remains our utmost priority. Safe travels, Kelly Blackwell, General Manager

December 09, 2023

I loved the text feature. Made it easy to communicate with service advisor and make payment. My car is driving good. More

by james25duhon@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

James, We were thrilled to hear your positive feedback about Zack's service. We'll ensure it reaches him and the entire Five Star Ford Lewisville team. Rest assured, you'll always receive focused attention and exceptional customer care whenever you visit our dealership or contact us at 972-221-2900. Thank you, Kelly Blackwell, General Manager

December 07, 2023

Zach always go above and beyond in customer service! He is the ABSOLUTE BEST!! He keeps us well informed of the current service needs as well as what other services that may need to be performed next More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jenamayer, We appreciate you at Five Star Ford Lewisville. Thank you for mentioning Zack and his efforts to help in our service department. He is definitely an asset to our customers and dealership. When you need future advice, reach Zack and our team at 972-221-2900. Best regards, Kelly Blackwell, General Manager

December 03, 2023

Great service. .on time return of car…would recommend this dealer ship…good professional service More

by appalomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Dec 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

appalomo, We appreciate you and your business at Five Star Ford Lewisville. If there's anything specific you would like us to address, please feel free to reach out to Jonathan or me at 972-221-2900. We appreciate your loyalty, and your satisfaction is our top priority. Thank you, Kelly Blackwell, General Manager

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