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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 05, 2022

This location was super quick and easy when it came to fixing my car. thank y’all so much for making this easy on me! will come here again for sure ! More

by YoMama9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2022 -

YoMama9 responded

THANKS!!

Jan 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, YoMama9! We are grateful to have the chance to help with your car care. Between visits, don't hesitate to call when questions arise at 972-221-2900. Our advisors and Five Star Ford Lewisville service team will be ready to help. Happy New Year, Chuck Lee, Service Director

January 05, 2022

Go see Pete! He was extremely helpful and professional. I will only get my vehicle serviced through Sam Pack. More

by ashaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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Jan 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ashaw, for rating your visit with Pete at Five Star Ford Lewisville. Whenever you have automotive questions, we want to hear from you at 972-221-2900. Sharing our advice is only a phone call away. Don't hesitate to let us know how we can help in the future. Best Regard, Chuck Lee, Service Director

Jan 06, 2022 -

ashaw responded

It wasn’t Paul. It was Pete

Jan 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for the clarification and thank you for rating your experience with Pete! We recognized the 5 stars given to Paul. We really appreciate your business and review.

January 03, 2022

The service department always takes great care of my service needs. Service techs always remember their customers and go over and above ! More

by kstanfel03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Kstanfel03, We really appreciate your continued business at Five Star Ford Lewisville. Between visits, Zack and I welcome your service questions at 972-221-2900. We want you comfortable and fully knowledgeable about your Ford. Thank you, Chuck Lee, Service Director

January 03, 2022

Great service experience. Very professional. Annette does a really nice job in explaining what to expect during check-in and makes you feel you are in good hands. Reasonable cost and transparent. I recommend More

by RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
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Jan 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, RD! You are in good hands with Annette and our Five Star Ford Lewisville service team. We appreciate hearing your visit went well. Any time you have questions about your truck, reach us at 972-221-2900. Happy New Year, Chuck Lee, Service Director

January 01, 2022

Very goodCommunication with me and explaining of service Very good Communication with me and explaining of service needed. Replaced batteries and did a Diagnostic check to find issue. More

by Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ross, for endorsing Ron and Five Star Ford Lewisville. Our focus is always the customer and vehicle care. Don't hesitate to reach Ron or me at 972-221-2900. We are here to share our advice. Take Care, Chuck Lee, Service Director

January 01, 2022

Always managed to get things done even if I don't have an appointment that day More

by Raymond J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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Jan 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Raymond, We will continue to do our best to accommodate you and your vehicle care at Five Star Ford Lewisville. Thank you for your loyalty to Paul and our service center. Between visits, we welcome your automotive questions at 972-221-2900. Take Care, Chuck Lee, Service Director

January 01, 2022

Always satisfied, everyone always attentive. Second vehicle we've both there. Jon helped me this this time, great job. I've recommended this dealership to my friends. More

by Adam.ramirez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
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Jan 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Adam, We really appreciate your endorsement of the Five Star Ford Lewisville service department. Jon and I remain available for your vehicle care questions at 972-221-2900. Don't hesitate to call us between visits. Thank you, Chuck Lee, Service Director

January 01, 2022

I've been using them for eight years and have always gotten good service from them. More

by Texas
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Jan 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Texas, Thanks so much for your loyalty to Five Star Ford Lewisville. Keeping you informed with the care of your Ford is our job. Please reach Paul or me at 972-221-2900 when you have additional maintenance concerns. Best Regards, Chuck Lee, Service Director

January 01, 2022

Great service and the service team is accomodating, helps out any way they can. I am very pleased. More

by V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
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Jan 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for the high marks for the Five Star Ford Lewisville service department. Any time Jon or I can offer our care advice, please reach us at 972-221-2900. Safe travels and happy new year, Chuck Lee, Service Director

December 31, 2021

Mr York. He spoke with me and kept me updated on repairs and costs at all times. He was very helpful in making repair decisions. I am very satisfied with his work. More

by Victor Urdaneta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
York, Pete
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Dec 31, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Happy New Year, Victor! We look forward to seeing you and your Ford again in 2022 at Five Star Ford Lewisville. Reach Pete or me at 972-221-2900 any time. Thank you, Chuck Lee, Service Director

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