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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 31, 2021

Pete York made sure I didn't have to wait 4 hours for oil change. More

by Navyrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Jan 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Navyrob, for recognizing Pete and the Five Star Ford Lewisville service department. We will continue to focus on your complete satisfaction in 2022. Reach us again at 972-221-2900. Happy New Year, Chuck Lee, Service Director

December 31, 2021

I the professionalism shown by the several employees that I met while obtaining my service. I especially appreciated Ron Roman's attention to detail. More

by Lboggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Lboggs, We really appreciate hearing from you and thank you for the high marks. Please let Ron or me know when you have vehicle care needs at 972-221-2900. It will be great to welcome you back to Five Star Ford Lewisville. Thank you, Chuck Lee, Service Director

December 29, 2021

Pete- Service Center is one of Ford’s finest team members! Awesome service, clean environment, prompt service, great staff! More

by Lesthebest01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Dec 30, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Lesthebest01, for recognizing the Five Star Ford Lewisville service team. Pete and I continue to welcome your automotive questions at 972-221-2900. We appreciate the chance to help you. Happy New Year, Chuck Lee, Service Director

Dec 30, 2021 -

Lesthebest01 responded

Appreciate the level of service! Happy New Year to you all!

December 28, 2021

I’ve worked with several service advisors (Zach, Paul, I’ve worked with several service advisors (Zach, Paul, and John), and they’ve all done a good job keeping me updated with repair progress. More

by Erin C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl, who answers the phones in such a friendly manner!, Paul Schroeder
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Dec 29, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Erin, Your endorsement of the Five Star Ford Lewisville service staff is very much appreciated. We all are focused on keeping you safe during your travels. Any time we can offer our automotive knowledge, please reach us at 972-221-2900. Thank you for being a loyal customer. Happy New Year, Chuck Lee, Service Director

December 28, 2021

Pleasant, helpful, great attitude friendly,respectful, kind,made you feel comfortable, easy to deal with, and close and convenient. More

by lisacampbell806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank in automotive service v
Report | Print
Dec 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello lisacampbell806, It is our goal to make all of your Five Star Ford Lewisville service visits comfortable. When Frank or I can offer our vehicle advice, reach us at 972-221-2900. Thank you for sharing your review. Happy 2022, Chuck Lee, Service Director

December 27, 2021

Pete York was very professional and my routine service was completed on time. Will be back for service as needed for my truck. More

by agafford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Dec 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello agafford, We really appreciate the chance to help with your truck's care at Five Star Ford Lewisville. When Pete and I can answer additional questions, reach either of us at 972-221-2900. Thank you for sharing your experience. Happy Holidays, Chuck Lee, Service Director

December 27, 2021

Pete was great to work with and very knowledgeable as to what my vehicle needed for service. He also informed me of needed repairs that will be scheduled soon. More

by Dukeyork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Dec 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Dukeyork, for taking the time to recognize Pete and the Five Star Ford Lewisville service department. Communication is key to helping our customers enjoy their vehicles. Reach us again at 972-221-2900. Happy 2022, Chuck Lee, Service Director

December 24, 2021

Great service team. I am so thankful I am w the Ford family!! Unbelievable customer service! More

by Dana_krop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service department. chuck Lee in Service. Joel Olivarez Management.
Report | Print
Dec 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dana_krop, Customer care is always the goal with our Five Star Ford Lewisville staff. Thank you for rating your service experience. Please don't hesitate to call between visits at 972-221-2900. We are here to answer all of your questions. Happy New Year, Chuck Lee, Service Director

December 24, 2021

I shopped around and Fivestar had the best value. Plus they offered a front end alignment if needed, and they washed my car. Ron was very helpful! More

by RCrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, RCrews, for choosing Five Star Ford Lewisville for your vehicle's care. Any time Ron or I can address your automotive questions, please reach us at 972-221-2900. We appreciate the opportunity to be your auto center. Happy New Year, Chuck Lee, Service Director

December 23, 2021

Five Star Ford is greatly awesome and great! They're so awesome that it's great! More

by Bazooka Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Report | Print
Dec 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Bazooka Joe! We really appreciate the recognition of many of the Five Star Ford Lewisville service staff. Between visits, we want to hear from you at 972-221-2900 when repair or maintenance concerns arise. Thank you for taking the time to rate your experience and please stay in touch. Best Regards, Chuck Lee, Service Director

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