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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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November 13, 2021

Awesome service for ongoing maintenance issues. Great warranty service as well. I have been pleased with their service so far. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Nov 14, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mike, Thank you for recognizing Annette and the Five Star Ford Lewisville service department. We are happy to help you keep your vehicle running well. Between visits, let us know when you have concerns at 972-221-2900. Take Care, Chuck Lee, Service Director

November 12, 2021

If your looking for a great Ford dealership go to Five Star Ford Lewisville their service is fabulous!! More

by Mlevenick
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mlevenick, On behalf of Zack and the Five Star Ford Lewisville service staff, thank you! We really appreciate you taking the time to share your experience. Let us know when we will see you again at 972-221-2900. Thanks again, Chuck Lee, Service Director

November 12, 2021

The service department has been professional and a pleasure to deal with. My service contact, Annette, could not have been any nicer and she did everything in her power to get the car in and out quick More

by mhcohan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Nov 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello mhcohan, We agree, Annette is a great service rep. Thanks for rating your experience at Five Star Ford Lewisville and please don't hesitate to call us again at 972-221-2900. Best Regards, Chuck Lee, Service Director

November 12, 2021

They are fast and thorough with attention to detail. They are sensitive to the needs of their clients who make their money with their trucks and can't afford to be without it for long. All in all great depen More

by chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Nov 13, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Chad, for being a valued Five Star Ford Lewisville customer. Helping you care for your truck and keeping you on the job is our goal. Between visits, reach us at 972-221-2900 if questions arise. We will be happy to answer all of your concerns. Take Care, Chuck Lee, Service Director

November 12, 2021

Paul Schroeder is the best service advisor. Paul also provided me with updates and the cost. More

by Thuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Nov 13, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Thuck, Paul and the entire Five Star Ford Lewisville service team thanks you for the opportunity to help with your automotive care. Customer communication is important and we hope to hear from you again at 972-221-2900. When you have vehicle concerns, give us a call. Take Care, Chuck Lee, Service Director

November 11, 2021

Paul has been my service advisor since my moving back to Dallas almost 6 years ago. During that time, he has never failed to go above and beyond to meet my needs. Oil changes and tire rotations aside, when More

by barryburkhardt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Nov 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Barry, We really appreciated when you moved back to Dallas you also came back to Five Star Ford Lewisville. Thank you for endorsing Paul and our service department. We continue to welcome your questions at 972-221-2900. Best Regards, Chuck Lee, Service Director

November 11, 2021

Frank was awesome. Couldn’t have asked for better service. Was very thankful that he took care of this. More

by Missy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank, Annette Congrove
Nov 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Missy! Thanks so much for mentioning Frank and the Five Star Ford Lewisville service team. We are thankful for the opportunity to help with your vehicle. Reach us any time at 972-221-2900. Best Regards, Chuck Lee, Service Director

November 11, 2021

Thank you to John and Pete for making my experience at Ford Five Star great! More

by Marryberry13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Nov 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Marryberry13, for choosing Five Star Ford Lewisville! Any time we can help with the care of your vehicle, we look forward to hearing from you at 972-221-2900. Take Care, Chuck Lee, Service Director

November 11, 2021

Awesome service!! Took me home while my car was there and picked me up when it was ready. This allowed me to do my daily activities without interruption. More

by Tbreferee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. York
Nov 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Tbreferee, We want to make servicing your car as convenient as possible. Our advisors welcome all of your automotive questions at 972-221-2900. Let us know when you need our knowledge. Thank you, Chuck Lee, Service Director

November 11, 2021

Great service done, always timely and good work. Never a bad experience and I will keep coming back More

by Andrew Farrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Qazilbash
Nov 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Andrew! It is always great to see you at Five Star Ford Lewisville. Our goal is to continue serving you efficiently to keep you coming back. Thank you for your review and business. Call us any time at 972-221-2900. Best Regards, Chuck Lee, Service Director

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