Sands Chevrolet - Glendale

Anne West was very helpful and made our car buying experience great. There were a few minor problems with the truck we bought but Anne and Dawn were amazing and took care of them in a timely manner. W experience great. There were a few minor problems with the truck we bought but Anne and Dawn were amazing and took care of them in a timely manner. We would recommend going to Sands and will be back in the future. More

I have talked to Anne West a few times about buying a car. I have not found what I'm looking for yet but she is the one employee I would like to go to to buy a car. She has met all my needs every time I' car. I have not found what I'm looking for yet but she is the one employee I would like to go to to buy a car. She has met all my needs every time I've talked to her. She has continued to look for the car I want and will let me know if she finds it. She has the best customer service skills, very friendly and helpful. My experience has been great. Thank you. More

Garry was very helpful when me and my wife came in to trade in our truck and purchase a new vehicle. He was one of the friendliest Sales workers we have worked with at any dealership. Rhonda Tyler was al trade in our truck and purchase a new vehicle. He was one of the friendliest Sales workers we have worked with at any dealership. Rhonda Tyler was also very friendly and helpful as well when setting up the blue tooth and making sure we were well taken care of during or visit. Overall they both made the car buying experience just that much easier. Garry was very easy to talk to and explain things too which helped out buying the car and less stressful. I will be sending more people to this dealership to work with Garry and Rhonda Tyler. More

I had originally purchased my 2011 Chevy Cruze from Power Chevrolet. I had received a recall in the mail for the Cruze. It just so happened that I had seen Mike Kalin at the grovery store and knowing he was Chevrolet. I had received a recall in the mail for the Cruze. It just so happened that I had seen Mike Kalin at the grovery store and knowing he was a sales rep at Sands he offered to take my car in and take care of the recall and also get the maintenance on the cruze. See, I had purchased (an extended warranty from Power Chevrolet that was explained to me and my daughter that we would get oil changes every 3,000 miles and a clear coat( that was to be hand polished and assured me that it would protect my car from any scratches, and normal wear and tear for five years. The finance manager and also salesman said my car would look the same in 5 years as it did today. I said Heck yes. This might be one of the last brand new cars that I get. After my first oil change I seen the car go thru the basic car wash, I asked when the clear coat was going to be applied and he said it already had. I was sitting inside the service area watching and at no time did anybody polish my new car for me. I voiced my concern to the service writer at Power Chevrolet and he said they had been having some problems with the sales department telling customers one thing and that's not exactly true.He also said they had had a weekly meeting and tried to tell the salespeople not to say that exact thing to the customers cause it was not true. I was a little angry when I left. I was a little upset but rather than say something I would regret later I walked out. When explaining to Mike that I had to get an oil change and the clear coat along with the recall, Mike Kalin offered to come and pick up my car and take it to Sands Chevrolet of Glendale to take care of the routine maintenance for me. Mike made a phone call to Mr. Tim Vinning and he said to bring the car right down and they would have it done by the end of the evening for me. After the oil change was completed, I was given a call by Sands and told me the cost. I was somewhat dumbfounded as I bought a maintenance policy that gave me unlimited oil changes FREE for 5 years as explained to me by Power chevrolet. He said it could be done at any Chevy dealership across the United States. This is not true. The service manager said this was only done at Power Chevrolet and could not be done anywhere else. We did explain that we traveled alot. Dont"t worry and Chevy Deealership can do this. I called and taled with Jimmy (Assistant Sales Manager) at Power and he said he would explain the situation to the General Manager) who did listen and said he could not help me. Frustrated, I told them I would never be back and would write a review on this site and he said go ahead we don"t care and don;t need the business.Excuse me. At this time when the economy is so bad you are in customer service and your goal is to help customers. Sure seems funny that Mike Kalin went over and beyond what I ever expected. I taled to their General Manager ( Glen Grobney) at Sands, he explained that clear coat comes as a courtsey as part of the detail area when getting service done and applied to every car. Glen did settle me down some but still very frustrated at Power. I am an elderly woman living on Social Security and paying the 600.00 extra for clear coat that does not exsist is pure rip off if you ask me. Fraud. And this is not the last time they will hear from me. My lawyer will be next. I personally want to first off Thank Mike, for going out of his way to accomidate me, and Glen and Tim for there prompt and excellent service. I would NOT recommend Power Chevrolet in Arrowhead to anybody. Unless you have money to pay for service contracts that do not exist. As a widowed woman who lives on a fixed income, I would recommend sands as they did not take advantage of me and this situation in any way. HEY ARIZONA GO TO SANDS AND SEE MIKE KALIN IN SALES AND TIM VINNING IN SERVICE. You will not be disappointed. More

James was very Helpful by first asking what I was looking for in a vehicle before showing me the ones he thought would meet my needs. When we took the 2011 Cruze for the test drive he agreed to bring to my for in a vehicle before showing me the ones he thought would meet my needs. When we took the 2011 Cruze for the test drive he agreed to bring to my home so I could show it to my Dad. Once I made my decision to purchase the car the qualifying proccess was easy. Dean Russo who did all my financining paperwork was Super Knowadgable and from my home state of MA. More

Had a great experience as a first time buyer!Everyone was VERY NICE! No one made me cry! I love my Cruze! Thanks Sands Chevrolet :) VERY NICE! No one made me cry! I love my Cruze! Thanks Sands Chevrolet :) More

The best dam dealership around,,Jose,and Andrew went above and beyond to help us out with a ugly situation we were in with are vehicle.It took a month to complete are deal and finally we got just what w above and beyond to help us out with a ugly situation we were in with are vehicle.It took a month to complete are deal and finally we got just what we wanted!!!! Are trade in had issues,,that most salesman would have stayed away from.GOOD JOB GUYS WE THANK YOU! More

I sought out Sands Chevrolet in Glendale as I was looking for a very specific car which I could not find at most other valley dealerships. It was my first time purchasing/leasing a car on my own and was nerv for a very specific car which I could not find at most other valley dealerships. It was my first time purchasing/leasing a car on my own and was nervous about the process. Anne West took the time to discuss my options and had the patience to answer all my questions without me feeling pressured. She went above and beyond to make sure I was satisfied and comfortable with my decision. Without hesitation, I would recommend Anne to anybody interested in a Chevy. I can't thank her enough! Thank you Anne! More

The best Dealership by far. I dealt with Peter Johnson who was very nice, personable, and professional in all aspects. I would definitely recommend anyone to him at Sands-Glendale. Any future purchases w who was very nice, personable, and professional in all aspects. I would definitely recommend anyone to him at Sands-Glendale. Any future purchases will be at Sands-Glendale. Great customer service was a number one!!! Sandy T More

My Friend told us about Anastasia and how she helped her with both her vehicle purchases. Went in to see her and she has gone above and beyond all she can do to help us get into a good deal. She is very hel with both her vehicle purchases. Went in to see her and she has gone above and beyond all she can do to help us get into a good deal. She is very helpful great follow up and very personable. I would refer her to any of my family or friends to come see her! More