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Sands Chevrolet - Glendale - Service Center
Glendale, AZ
549 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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549 Reviews of Sands Chevrolet - Glendale - Service Center
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October 06, 2016
could be better not having an extended warranty, I had to pay a high price for the service, mostly on the labor. then the Tech broke the dash cover. Manager agreed to not having an extended warranty, I had to pay a high price for the service, mostly on the labor. then the Tech broke the dash cover. Manager agreed to repair damage, parts on order. More
by JGF1950
Verified CustomerEmployees Worked With
Moe Bran was very professional, and kept me informed on all aspects of the service.
October 06, 2016
Outstanding Customer Service Thank you to Adam and everyone at the Sands Service Department who helped get my truck running and back on the road. I can't thank you enough for a Thank you to Adam and everyone at the Sands Service Department who helped get my truck running and back on the road. I can't thank you enough for a job well done! More
by KATE.RANNEY
Employees Worked With
Adam Shadley
October 06, 2016
Week worth of waiting Let's start off by saying Matt the service center rep was great. I have nothing against him. He actually checked in with me when he said he would. Ove Let's start off by saying Matt the service center rep was great. I have nothing against him. He actually checked in with me when he said he would. Overall, the service depepartment took a week to fix something that should have been max 3 days to fix. Once the week was over, I had an email from the service department themselves for 5 free gallons of gas. Not only did they not fill my tank up, my car tank was lower than I had left it. There had also been an extra 13 miles on the odometer. The worst part about it all is the inside of the car was in horrible condition. The inside of the car was still dirty. The worst part about it was all the scratches left behind to the center console. I wash my car inside and out every single week and I definitely know there are no scratches inside the car. You would think after a week of having a car you would have the time to vacuum the car. Worst experience I've ever dealt with. I will definitely not being back to this dealership ever again. More
by LUISGARCIA1322
Employees Worked With
Matthew
October 05, 2016
service I am getting warranty work done on my vehicle on two reoccurring issues. Chad Fairchild us the best. He does everything he can with I. His power to re I am getting warranty work done on my vehicle on two reoccurring issues. Chad Fairchild us the best. He does everything he can with I. His power to remedy the situation. His great attitude has drawn me back as a customer for service and my next new Chevy. More
by X
Employees Worked With
Fairchild
October 05, 2016
Top Notch Professional Melissa (Service Department Rep) has always provided in depth detailed information regarding preventive maintenance of our vehicle. She makes every e Melissa (Service Department Rep) has always provided in depth detailed information regarding preventive maintenance of our vehicle. She makes every effort to insure we are informed of current and upcoming vehicle requirements and she follows-up with out fail. Always a pleasure to have someone as knowledgeable and presents a friendly first experience every time we arrive for service. We have also noticed that she employs the same attitude with other customers. Top notch professional attitude deserving of greater responsibilities and equal pay for her actions. We are M. & W. Coles and we approve this review. More
by MYPACKERS
Employees Worked With
Melissa (Service Department)
October 04, 2016
Bad experience The approach that my service center contact for this visit was to do as little as possible to help me and the concerns I had for my car. It is never a The approach that my service center contact for this visit was to do as little as possible to help me and the concerns I had for my car. It is never a quick visit when I come in for an oil change. This particular time I made sure I scheduled an appointment in advance so that my windshield wiper malfunction could be diagnosed. Not only was my request unrecognized, I was told that there'd be "no way anyone would have time to look at that, today". I was displeased by the level of attention that I got only to find my car unwashed, after it was "serviced". If this is the type of service loyal customers receive it is clear that only car sales is Sands' concern. I am happy that my free oil changes are now used up. More
by AARONBRIENZO
Employees Worked With
Dereck
October 04, 2016
Excellent Moe is very good at helping what I need it to be done with my vehicle he got me in and out any time you go to the dealership ask for moe Moe is very good at helping what I need it to be done with my vehicle he got me in and out any time you go to the dealership ask for moe More
by RAIDERS_13_900
Employees Worked With
Moe
October 04, 2016
Regular service. I scheduled an appointment and I was running ten minutes late. They called my cell and I let them know I was almost there. My vehicle was completed I scheduled an appointment and I was running ten minutes late. They called my cell and I let them know I was almost there. My vehicle was completed inside the timeframe they had set and I was good to go. I did not use the shuttle this time, but I have in the past and it makes a huge difference. I live about half an hour away from the dealership and I have taken the shuttle home or to the nearest mall / shopping center in the past. I would recommend Sands Chevrolet for purchase or service of a vehicle. More
by JLINKPHX
Employees Worked With
Moe Bran
October 03, 2016
OIl Change to car change Went to Sands for a routine oil change on my 2012 Malibu and drove out in a new 2016 Malibu! Art was a great guy and explained the pros and cons of ke Went to Sands for a routine oil change on my 2012 Malibu and drove out in a new 2016 Malibu! Art was a great guy and explained the pros and cons of keeping my 2012 with high interest rate and moving into a new car with a lower rate! I always get great service at Sands and I would highly recommend them for new care sales and service above and beyond! More
by dmcqueen2
Employees Worked With
October 02, 2016
Amazing The sales department rubbed me the wrong way but due to the awesome customer service in the service department I will continue to come back for mainta The sales department rubbed me the wrong way but due to the awesome customer service in the service department I will continue to come back for maintance. I've worked customer service for years now and it is very important to me. Thank you for the awesome experience! More
by HARPER.KATELYNN
Employees Worked With
Chad
