Sands Chevrolet - Glendale - Service Center

above and beyond nothing but heartache from most of my dealings here at SANDS, too many issues to detail here but when my emergency cable BROKE (I'm 55 years old and h nothing but heartache from most of my dealings here at SANDS, too many issues to detail here but when my emergency cable BROKE (I'm 55 years old and have never had a brake cable break) at 1.5 miles over 36000 miles (so yeah 1.5 over the expiration of the bumper to bumper coverage) the beautiful people at SANDS "graciously covered it under warranty! So nice they are! Now at 36,600 the hood latch lever in side the car has broke off and when I call what I get is a service advisor saying how he got in trouble for covering the broke brake and that there was nothing he could do..............is there anything else I can help you with? Yeah go pound SANDS More

Went for an oil change everything was great awesome service. Have been going there since I purchased my spark since 2013. Service is awesome and also fast. Customer service does a great job very friendly people Have been going there since I purchased my spark since 2013. Service is awesome and also fast. Customer service does a great job very friendly people. Also when service is done they explain everything to me what they have done and what needs to be done next time I come in like I said they do an awesome job thank you very much for the service. More

Prompt and excellent sevice We recently had our truck serviced and maintained, we have been coming to Sands Chevrolet for many years and have always been satisfied with the servi We recently had our truck serviced and maintained, we have been coming to Sands Chevrolet for many years and have always been satisfied with the service we receive .The service manager Chad Fairchild is always upfront and honest with the repairs and service that need to be done or that will need to be done. We are very pleased with the service, and the work is always done in a prompt and courteous way. And we know it is done right, Thank you Sands and Thank you Chad. Paul & Tammy More

Unsure Service mgr's Matt and Todd were very helpful, BUT, when vehicle leaves them there is no respect for someone's property !very dissatisfied with techni Service mgr's Matt and Todd were very helpful, BUT, when vehicle leaves them there is no respect for someone's property !very dissatisfied with technicians More

Quality and consideration for schedule awesome Getting ready for a road trip and had some last minute repairs. Chad was awsome making sure we were talking care of and back on the road. Getting ready for a road trip and had some last minute repairs. Chad was awsome making sure we were talking care of and back on the road. More

Best Service Feel right at home and my service rep is awesome. My truck is well taken care of. Anytime of called my appointments are based on when its good for me. Feel right at home and my service rep is awesome. My truck is well taken care of. Anytime of called my appointments are based on when its good for me. More

Poor Customer Service It took just over two hour for my car to just get an oil change. Customer service representative did not apologize for the time. He did not treat me r It took just over two hour for my car to just get an oil change. Customer service representative did not apologize for the time. He did not treat me respectfully as a customer because I am a young adult. Every time I ask for them to show me the oil they just changed in my car, he gave me a look like I was stupid. Disappointment in the faculty in this facility. More

extremely disappointed my experience has reaffirmed my belief about car dealership mechanical work, I was lied to and the work that was supposed to be done, was not even don my experience has reaffirmed my belief about car dealership mechanical work, I was lied to and the work that was supposed to be done, was not even done. I already had to take my vehicle back for work not performed right the first time. I'm a disabled veteran and was told that the dealership gave a 10% discount ,I didn't receive that or any other things that me and Mr. Martinez discussed. I trusted that everything would be taken care of since I mentioned that I am sick and I needed my car to be trip ready for my trip. We discussed frontend work that was not done and I could've been killed, I wasn't informed that the work was not done. I am a Post-traumatic vet and this has not helped me at all. I will bring my vehicle back in and see what the service manager will help me with ,even gave me the wrong floor mat? More

Great Treated very nice by the service representative. Got a free loaner car to drive in case the car needed more than one day to repair. Treated very nice by the service representative. Got a free loaner car to drive in case the car needed more than one day to repair. More

Scott does a great job! We have had all of our work and service done on our 2013 Chevrolet Silverado at Sands Glendale and have always been treated well and been happy with t We have had all of our work and service done on our 2013 Chevrolet Silverado at Sands Glendale and have always been treated well and been happy with the service provided. Scott Rodgers is our service consultant and he always takes very good care of us. Recently we took our son’s 2014 Chevrolet Silverado to Scott/Sands Glendale for an oil change, tire rotation, A/C repair and four recalls. Scott again took great care to make sure our vehicle was done correctly and in a timely manner. More