Secor Subaru
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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They sold me the without brake and they didn't do any service on it, because after 4000 mileages the car already asked for the deep service service on it, because after 4000 mileages the car already asked for the deep service More
Very welcoming atmosphere and they were quick and Efficient getting me into a a new (used) car. They even drove me to the tax office so I could pay off my taxes and leave with my car the same day. Efficient getting me into a a new (used) car. They even drove me to the tax office so I could pay off my taxes and leave with my car the same day. More
Terrible communication in the customer service department. Took one week and four phone calls to get an initial appointment. No one called me back even after I had left two voicemails three days a department. Took one week and four phone calls to get an initial appointment. No one called me back even after I had left two voicemails three days apart. Once they had the car it took three days to get diagnostics results, even after calling and asking for updates. No follow up contact from service manager or parts manager though I was told multiple times I would hear from them. The customer service staff was kind and understanding but ineffective. Lots of miscommunication. I am done with this place. More
Superb service all around! I came in for three different parts recalls, and it turns out I needed an oil change, tire rotation, and cabin air filter replacement. And this was all covered in my warranty. THA parts recalls, and it turns out I needed an oil change, tire rotation, and cabin air filter replacement. And this was all covered in my warranty. THANKS! More
The work is always done with excellence. There is always a prompt resolve to a problem with my car. I never have to wait long for an appointment. They are always on time while I wait. I am There is always a prompt resolve to a problem with my car. I never have to wait long for an appointment. They are always on time while I wait. I am offered transportation to a location other than the waiting room. But the way the waiting room is always clean and comfortable so why leave. Thank you for your service. . More
Very smooth and not like all the horror stories you hear about dealerships at all. Dan was very nice and I appreciate his help with the whole process. Rob was very clear on pricing and answered all my quest about dealerships at all. Dan was very nice and I appreciate his help with the whole process. Rob was very clear on pricing and answered all my questions before I even got into the dealership. It definitely saved a ton of time More
Nice selection and willing to work with us We appreciate that Paul was willing to let us try out so many different Subarus. Our original intent was to purchase the Ascent. We ended up with th We appreciate that Paul was willing to let us try out so many different Subarus. Our original intent was to purchase the Ascent. We ended up with the Outback. I appreciate Paul's patience. We are very happy with our purchase. More
The sales department is great, but the service department is severely lacking. $114 oil changes and the didn't tighten the bolts on one of the wheels. It fell off while I was driving. is severely lacking. $114 oil changes and the didn't tighten the bolts on one of the wheels. It fell off while I was driving. More
Car was there for 3 months. They were impossible to get in contact with so towed out to another dealer. Service us terrible do not being your vehicle here for service in contact with so towed out to another dealer. Service us terrible do not being your vehicle here for service More