Secor Subaru

Outstanding service Overall experience was great. Dan Mirles has to be one of the best sales men I’ve ever worked with, he’s honest and doesn’t push you just so he can ma Overall experience was great. Dan Mirles has to be one of the best sales men I’ve ever worked with, he’s honest and doesn’t push you just so he can make a “sale”. I wasn’t sure if I wanted to buy or Lease, Dan gave us all the information we needed to make our decision. I would recommend Dan 100% to anyone who’s looking to buy or Lease a Subaru with no hassles. More

Very Satisfied We are very pleased with the relationship we have with the employees at Secor. We just recently purchased our second car in eleven months We repla We are very pleased with the relationship we have with the employees at Secor. We just recently purchased our second car in eleven months We replaced our Explorer with an Ascent. More

A good experience, better than ever. Service was friendly, on time, and competently explained. It was a second visit for the problem (the needed mechanic was away the first time) but the Service was friendly, on time, and competently explained. It was a second visit for the problem (the needed mechanic was away the first time) but the problem was quickly explained and apropriate action suggested. Still deciding whether or not to have the service done. Not sure of what happens if it does not fix the problem. More

2 weeks with no solution and no car Dropped car off on a Monday to be looked at on Tuesday, got the run around for 2 weeks, finally gave up and picked the car up the following Friday, no Dropped car off on a Monday to be looked at on Tuesday, got the run around for 2 weeks, finally gave up and picked the car up the following Friday, non-repaired. Per advice of the service advisor, I opened a case with Subaru of America, to get coverage of my noisy throw out bearing under the 3yr/36k. This process dragged on for over a week. Both sides pointing the finger at the other for why it was taking so long. It was made clear to me by Amanda that the dealer had no interest in repairing under warranty, and that SoA was the only option. The whole reason I opened the case with SoA was because on the first Tuesday, Amanda said they diagnosed the issue and there was a TSB for all the parts that should be replaced with a newer updated part, but unfortunately the clutch system is not a warranty item. By the following Friday they changed their story, saying they had never heard the noise or diagnosed the issue and I would now have to pay to remove the trans and pay for the new parts recommend by Subaru out of pocket, with Subaru only willing to replace with the older part number (SAME PRICE mind you), and me picking up the tab.for the rest of the job. Standard business practice? Maybe. But I can tell you, they didn't go out of their way to assist or diagnose the issue. Very poor customer service, being denied the ability to talk to a service manager after waiting on the phone patiently for well over an hour, and them not even knowing where my car was (parked right next to the door mind you) are all reasons I could not recommend this dealer. More

Oil change and repair of a rattling Prefer to speak directly to that person working on my vehicle. After telling 3 people what the problem/ issue I wanted looked at was (along with my oi Prefer to speak directly to that person working on my vehicle. After telling 3 people what the problem/ issue I wanted looked at was (along with my oil change) I get a call from a 4th person telling me I have a brake issue. "Ok, fine ", I reply, "but what about the problem I came in for?" "Oh, I ll go back to technician " Heard back hours later. Turns out heat shield needed tightening. Just felt like we were playing the old "telephone " game. My Outback is a 2013. I ve been going to Secor for servicing since bought car. Service department just didn't feel the same. On another issue, when I went to pick up my car(after getting call, was done) . Only person at counter told me someone would be out soon. NO ONE ELSE AT SERVICE DESK AND I WAITED TO BE CHECKED. I have been at Secor desk numerous with 3to 5 people deep and never waited so long! When young lady appeared, I felt like it was some kind of TASK for her to check me out. More