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Secor Subaru
New London, CT
1,869 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,869 reviews
June 23, 2019
Great experience This dealership is great! They treated me very nice and where knowledgeable and helpful. With in and hour help me decide on what was best for me to ge This dealership is great! They treated me very nice and where knowledgeable and helpful. With in and hour help me decide on what was best for me to get! More
by MELODIE89M
Verified CustomerEmployees Worked With
Everet Dahlquist, Kevin O'Donovan
June 19, 2019
Frustrated is understated. Charlie Secor did take a personal interest but thats where it ended. Total lack of communication from the service dept. and we never is understated. Charlie Secor did take a personal interest but thats where it ended. Total lack of communication from the service dept. and we never had one interaction with the service manager. It took a total of almost two weeks and over $500 for our car not to be fixed. Now we are told only a new transmission with fix it. You are the professionals, why would it take $500 of nothing to know this. Its and older and said call us because if its too much we will probably just get a new car. We feel like you knowingly sucked $500 out of us. The worst part for us is how, with the little communication there was, is how on two occasions the service advisors told us the car was all set and ready to go, when it clearly wasn't.Well, we will be buying a new Subaru but it will not be from Secor. More
by NINABAZINET
Employees Worked With
Amanda Easom
June 18, 2019
Poor communication and service Poor communication about what was wrong with the car, options to fix it, and cost. Said they would call, then never did, & when I called said they we Poor communication about what was wrong with the car, options to fix it, and cost. Said they would call, then never did, & when I called said they were waiting for me. Price quote in writing was $400 more than what was said over the phone. Never going back and will recommend others go somewhere else. More
by Sarah Waterford
Employees Worked With
Lauren McGloin
June 17, 2019
Amazing experience! Paul was very knowledgeable and able to answer all my questions, offered fair price and finance team got me the lowest rate possible, very good experi Paul was very knowledgeable and able to answer all my questions, offered fair price and finance team got me the lowest rate possible, very good experience! More
by Bswens45
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
June 17, 2019
The worst experience ever. I had an appointment to get my car an alignment - it took 2 1/2 hours. The three girls who run the front end are terrible. I had an appointment to get my car an alignment - it took 2 1/2 hours. The three girls who run the front end are terrible. More
by Gwen Mctigue
Employees Worked With
Amanda Easom, Lauren McGloin, Lynette Rodriguez
June 17, 2019
Air conditioning not fixed Air conditioning worked for one day. Blows cold air for 5-10 minutes then warm air.Sometimes just warm air comes out.Os there a TSB on this issue? Air conditioning worked for one day. Blows cold air for 5-10 minutes then warm air.Sometimes just warm air comes out.Os there a TSB on this issue? More
by TDillon
Employees Worked With
Amanda Easom
June 16, 2019
Personalized Service Awesome! Stephen Plona could not have given more personalized service...from start to finish the process could not have been better. My Subaru is a 2 Awesome! Stephen Plona could not have given more personalized service...from start to finish the process could not have been better. My Subaru is a 2013 Legacy with 70K on it and I was treated as if I had just purchased a Mercedes...would recommend this dealership to anyone. More
by ERPREUSSE
Employees Worked With
Stephen Plona
June 14, 2019
Great Service I have no complaints about the service I receive at Secor Subaru. I haven't been there since they remodeled the place. I like the changes. I have no complaints about the service I receive at Secor Subaru. I haven't been there since they remodeled the place. I like the changes. More
by TLGARDNER108
Employees Worked With
Lauren McGloin
June 13, 2019
Dan makes the process easy! When my 2014 Jeep started being a burden on my wallet, I decided to consider a lease. I didn't know what vehicle I wanted to be my next, but the revie When my 2014 Jeep started being a burden on my wallet, I decided to consider a lease. I didn't know what vehicle I wanted to be my next, but the reviews on Subarus swayed my opinion. My family has worked with Dan Mirles over 4 car deals now and he really makes the process easy, stress-free, and honestly kind of fun! At other dealerships, I have felt a lot of pressure to buy a car, but at Secor Subaru, the salespeople bring you into their family atmosphere and made me feel great about the decision I made to lease a Subaru Outback. I love my car and I absolutely recommend Dan Mirles and the Secor Subaru team for anyone looking for a new Subaru! This is the experience that car buying should be. More
by jessjohnson0317
June 12, 2019
Another good experience Prompt and excellent service....the valet transport a Big Plus. Lauren’s explanations were clear and courteously delivered. All work completed withi Prompt and excellent service....the valet transport a Big Plus. Lauren’s explanations were clear and courteously delivered. All work completed within the time agreed upon. Secore scores against, More
by GLPPATCH
Employees Worked With
Lauren McGloin
