Secor Subaru
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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really bad experience, They sold me a car without filters change, without tire! I bought a $ 28 000 car, they make me feel it's just $ 3000 car. They sold me a car without filters change, without tire! I bought a $ 28 000 car, they make me feel it's just $ 3000 car. More
Great expirience!!! I came in looking for a new Subaru Crosstrek. Waine Carpenter greeted me and instantly made a great impression on me. He was sharp, courteous and on p I came in looking for a new Subaru Crosstrek. Waine Carpenter greeted me and instantly made a great impression on me. He was sharp, courteous and on point. Whatever he quoted me for the monthly payment at the signing turned out exactly as he quoted me. Not a dollar more. He even showed up on his day off so I can complete the deal since I was in desperate need of the vehicle. I am very happy with my experience at Secor Subaru. Thank you!!!! More
Buying a new car Sale person has no clue. Could test drive a single car because they cannot find the key of the car I want to drive. Wasted half day Sale person has no clue. Could test drive a single car because they cannot find the key of the car I want to drive. Wasted half day More
2019 WRX Limited Secor Subaru is an outstanding Dealership. This is our second Subaru from Secor. Dan Mirles is low key and does not pressure you. He listen to you a Secor Subaru is an outstanding Dealership. This is our second Subaru from Secor. Dan Mirles is low key and does not pressure you. He listen to you and steer you in the right direction that fits you and your family. Kevin O'Donovan made the closing paper work so easy. We finished in about 20 minutes. More
Consistently shoddy and unreliable service I have had two bad experiences with Secor Subaru service. 1. About 1.5 years ago, I took my car in to have the driver's side window motor replaced. I have had two bad experiences with Secor Subaru service. 1. About 1.5 years ago, I took my car in to have the driver's side window motor replaced. Secor completed the work quickly and the motor worked fine when I picked up the car. However, I discovered about a year later that when I locked the car with my key fob or the switch on the door, the driver's side lock didn't engage. I took the door panel off and discovered that the electrical connector for the switch was disconnected. Secor didn't reconnect the lock actuator switch and I was unknowingly leaving my car unlocked for over a year! 2. I recently took my car in for recall service on the passenger side air bag. Prior to bringing the car in for service, I personally rotated my tires and checked my brakes. On doing this, I discovered that the passenger rear brake pads were very low and starting to mar the brake rotor. I planned on doing a brake job, but I decided to wait until after the recall service was completed. When I dropped off the car, the service representative told me that as part of the service, they would perform an 11 point safety check of the car. However, when I picked up the car, there was no alert about the brakes even though this was supposed to be included in the safety check. On top of this, a few weeks later, I discovered that the trunk release button on the driver's side dashboard no longer worked, even though the key fob trunk release worked fine. I did some checking and discovered that the valet switch inside the glove box wasn't connected, the glove box light wasn't connected, and there was a screw missing on the glove box housing. Since the passenger airbag service required the glove box to be removed, I concluded that Secor once again, failed to reconnect everything properly when doing the service. I decided to fix the issues myself since I didn't trust Secor to fix it. I had previous good experiences with Secor Subaru service, and I thought I could trust them to do good work. However, my two recent experiences have eroded my trust, and I will think twice about bringing my car for service there again. More
Excellent service and great car buying a car made easy also salesman was very Knowledgeable about the car and very patient and made sure I was Familiar with the new ca and great car buying a car made easy also salesman was very Knowledgeable about the car and very patient and made sure I was Familiar with the new car Even the sink by telephone to it More
Improving I’ve been coming to Secor Subaru service for more than a year and have received service 6 times as well as collision repair on my driver door at the S I’ve been coming to Secor Subaru service for more than a year and have received service 6 times as well as collision repair on my driver door at the Secor Collision Technology shop. I had great service with excellent results but then had three service issues in a row. On the first, the shop used the wrong amount of oil for my engine and I had to go buy some more because the shop was closed. Then the collision repair on my door began to come apart so I had to have part of the door frame re-glued (I still don’t understand why they didn’t just replace the door). Then at another scheduled service they used the wrong amount of oil again after I brought it to their attention about the previous visit. I brought it in for a recall and they completed another oil change which seems to be correct this time. I believe they had some personnel and training issues recently which led to a lot of trouble, but it seems to be better now. I’m going back for new tires in a couple weeks and hopefully it keeps getting better. More
6000 mile check up Came in for the 6000 mile check up on my Crosstrek. Everyone is friendly and courteous. The waiting room is nice and comfortable. Great getting a ca Came in for the 6000 mile check up on my Crosstrek. Everyone is friendly and courteous. The waiting room is nice and comfortable. Great getting a car wash after the service. More
Another excellent service experience at Secor Subaru Took My Forester in for a recall issue. Amanda was extremely efficient, friendly, professional and respectful of my time. Despite a busy day, she mana Took My Forester in for a recall issue. Amanda was extremely efficient, friendly, professional and respectful of my time. Despite a busy day, she managed to finish it earlier than expected and provided me with a helpful loaner during the wait. More
Lack of communication I was told it would take 30 minutes for the recall fix which is why I decided to wait. I did not need or want car wash or inspection. If I was asked I I was told it would take 30 minutes for the recall fix which is why I decided to wait. I did not need or want car wash or inspection. If I was asked I would have declined. The one and a half hour wait was unreasonable and without explanation. I’ll find another dealership in the future. More