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Secor Subaru
New London, CT
1,869 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,869 reviews
May 15, 2019
Very pleased! I had to bring my Legacy in for a recall. Lauren McGloin was so polite and helpful, especially when I had to change my appointment. She explained exa I had to bring my Legacy in for a recall. Lauren McGloin was so polite and helpful, especially when I had to change my appointment. She explained exactly what was going on and how long it would take. Joe Barbera, who drove me back and forth to the dealership, was also very polite and professional. The whole experience was delightful. I'm glad this is my closest Subaru dealership! More
by MMELESKO
Verified CustomerEmployees Worked With
Joe Barbera, Lauren McGloin
May 14, 2019
Very positive Everyone was friendly and helpful I donot have any complaints eIt took a little longer than anticipated but everything worked out well Thanks for doin Everyone was friendly and helpful I donot have any complaints eIt took a little longer than anticipated but everything worked out well Thanks for doing the update for me More
by DLARSON3
Employees Worked With
Lauren McGloin
May 13, 2019
Great Service, Easy Peasy! My first service with Secor and our Ascent. We decided to change from our usual dealership because of the way I was interacted with after the car was My first service with Secor and our Ascent. We decided to change from our usual dealership because of the way I was interacted with after the car was hit and damaged significantly with only 3000 miles on it..We then selected Secor to do the repairs. So when it was time to do the first 6k service, we again chose Secor. The proximity to my work is also ideal. I'm glad we did, there no issues and it was an easy overall experience. We will be back. Got a good sense that they genuinely care about their individual customers. More
by GREGBOYD
Employees Worked With
Amanda Easom
May 13, 2019
Good but disappointing ending I was disappointed and upset that not all my items to fix were not completed and I received NO call that parts needed to be ordered It is hard for m I was disappointed and upset that not all my items to fix were not completed and I received NO call that parts needed to be ordered It is hard for me to go into work early and now I'm not sure when I can do it again and I am driving around with a bad cv axle I wish I would have know before I picked the car up. I picked the car up after hours and I had to call at 4:15 to even see if it was ready I heard nothing all dad I gave them 2 phone numbers and they text my husbands number which was not one of the two the text was early that my car was in or something like that. No information I would have liked More
by Linda
Employees Worked With
Lauren McGloin
May 12, 2019
They take good care of me. The service area is well set up with a drive in garage. Check In is prompt and the waiting area is comfortable, though this time I got a terrific loa The service area is well set up with a drive in garage. Check In is prompt and the waiting area is comfortable, though this time I got a terrific loaner car. Been a few years and no complaints. More
by RufusVS
Employees Worked With
Amanda Easom, Lauren McGloin
May 11, 2019
Excellent experience This is the second Subaru I have purchased from Secor and Everet Dahlquist. I have previously owned 10 Subaru’s in the past. The safety, reliability This is the second Subaru I have purchased from Secor and Everet Dahlquist. I have previously owned 10 Subaru’s in the past. The safety, reliability, and sure footed traction make this a unbeatable combination. I have referred other customers to this dealership due to the pleasant experience. More
by Don
Employees Worked With
Everet Dahlquist, Kevin O'Donovan
May 10, 2019
Repair I was told headlight repair would be under warranty. Part had not been ordered several weeks earlier. The headlight had been disassembled before this I was told headlight repair would be under warranty. Part had not been ordered several weeks earlier. The headlight had been disassembled before this was realized. I was told it would not be covered under warranty More
by BSINAY
Employees Worked With
Amanda Easom, Lauren McGloin
May 08, 2019
I feel I was treated fairly without a lot of hassling I returned to Secor to trade in my 20017 Outback because of the service I received in the past. I’m coming from Madison do I could have chosen other I returned to Secor to trade in my 20017 Outback because of the service I received in the past. I’m coming from Madison do I could have chosen other closer dealerships but I trust Secor More
by WENDY.M
May 08, 2019
As always, great service!! Worth every penny to go to the dealership for service! They shuttle me back and forth to work and always call and explain if a routine maintenance tur Worth every penny to go to the dealership for service! They shuttle me back and forth to work and always call and explain if a routine maintenance turns up something unexpected. Will continue to have my services completed here, as I trust them! More
by B. Smith
Employees Worked With
Amanda Easom
May 08, 2019
Long wait- short on service. A scheduled oil change took more than one hour-no tire rotation-tire air- not checked- oil spilled on engine/ not cleaned- smell in the cabin- oil rem A scheduled oil change took more than one hour-no tire rotation-tire air- not checked- oil spilled on engine/ not cleaned- smell in the cabin- oil reminder sticker not provided. More
by Pahamilton
Employees Worked With
Don’t know technicians name., Amanda Easom
