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Secor Subaru
New London, CT
1,868 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,868 reviews
March 28, 2019
Friendly And Helpful Staff I went in to purchase a new car and my salesman Wayne couldn’t have been better. The car I wanted wasn’t on the lot, so he located the exact car I wan I went in to purchase a new car and my salesman Wayne couldn’t have been better. The car I wanted wasn’t on the lot, so he located the exact car I wanted and within a few days, he had it there and ready for me to drive off the lot. Everyone I dealt with had a positive impact. 10/10 would recommend to anyone who needs a car. More
by NLEHET26
Verified Customer
March 28, 2019
Friendly Service and Staff Both the service I received from Jay in your Service Department, and Larry in the Sales Department continue to impress me. Each of them were both help Both the service I received from Jay in your Service Department, and Larry in the Sales Department continue to impress me. Each of them were both helpful and friendly, and made my experience a very positive one. Arlene J More
by ArleneJ
March 27, 2019
Quick Service I received a recall notice on my passenger-side airbag. The dealer I purchased my car from was booking into mid-June so I called a friend who bought h I received a recall notice on my passenger-side airbag. The dealer I purchased my car from was booking into mid-June so I called a friend who bought his Subaru at Secor. He had just made an appointment for the following Monday. I called and got an appointment for 3/26/19! Yesterday, I drove from my home in Portland and had my airbag replaced by Secor’s team. The job took less than 3 hours and I waited in their comfortable waiting room/work area. Thank you, Secor! More
by Jane
Employees Worked With
Lauren McGloin
March 26, 2019
Routine Service My 2016 Forester was in for routine servicing - oil change, tire rotation, etc. The experience was very good - from the express check in, coffee and N My 2016 Forester was in for routine servicing - oil change, tire rotation, etc. The experience was very good - from the express check in, coffee and Netflix in the lounge, to a clean car and check out. My service rep was very knowledgeable concerning my vehicle and what had been done. Thanks to the whole crew. More
by Peter H
Employees Worked With
Jay Fulton, Lauren McGloin
March 25, 2019
Airbag recall/oil change The work was done in a very timely manner. During inspection found brake problem, they took care of all three problems on a very busy day. I have al The work was done in a very timely manner. During inspection found brake problem, they took care of all three problems on a very busy day. I have always had good service. More
by RICHLINROMAN
Employees Worked With
Lauren McGloin
March 23, 2019
New Forester Purchase I bought a 2019 Forester, Paul Westermeyer was my Sales Consultant. I was very pleased in dealing with Paul W. He is knowledgeable on the Subaru produ I bought a 2019 Forester, Paul Westermeyer was my Sales Consultant. I was very pleased in dealing with Paul W. He is knowledgeable on the Subaru product line and not at all pushy, He answered all my questions and spent considerable time with me, On several visits to the dealership with my wife, he engaged her and listened to her concerns. Something that many sales personnel do not do with female customers. I highly recommend Paul W to anyone looking for a Subaru. There was a slight scratch in the car that we noticed on delivery and Paul W was very attentive to getting it taken care of and making sure everything was perfect. I have one disappointment with the dealership, pertaining to one of the accessories after delivery. I bought the Limited trim. Before I made that decision I spent a lot of time looking at the different options in the brochure. The base Forester has a lot of technology in the car and the limited had a lot of other features that I like. The car I selected in stock also had a Package 31 included. When I got home and started to familiarize myself with the technology and many feature I was quite surprised to learn that no Forester includes a garage door opener. First car that I have owned since 2002 that didn't come with one. It turns out that the Subaru Homelink auto-dimming mirror (with garage door opener) is not an option but instead listed as a $365 accessory. Since my Package 31 included a $245 auto dimming mirror, I thought it would be reasonable for Secor to swap out my mirror with the Homelink mirror and I would be glad to pay the $120 difference. Nope. Apparently the Service Department doesn't want to be bothered with returning my mirror to stock. I didn't fully understand what I was buying so I can't blame the dealership. However, it seems that for a minor change out on a $30K+ purchase the dealer could have been a little more accommodating. That's the reason for my 4 star rating. A 5 star dealer in my opinion would have gone the extra distance after the sale. More
by George G
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
March 22, 2019
Fast and courteous service! The best service I've had! It was VERY quick, and very very Courteous. My service Rep was Lauren, and I had brought my Subaru in for a pretty tedious The best service I've had! It was VERY quick, and very very Courteous. My service Rep was Lauren, and I had brought my Subaru in for a pretty tedious repair- it needed a new Torque Converter. I expect the car to be out for at least a week, but they ordered the part, got it shipped, and fixed it a day later! The entire time my service advisor was super courteous, kept me in the loop, and really did everything she could to get me the best price. Would recommend- this experience was AMAZING!! More
by Joseph Salcedo
Employees Worked With
John Donovan, Lauren McGloin
March 21, 2019
The Staff Listens Facility is clean and efficient. Lauren listened carefully to my concerns, and followed up with a full report when work was completed. They even washe Facility is clean and efficient. Lauren listened carefully to my concerns, and followed up with a full report when work was completed. They even washed my car! More
by Artsgirl
Employees Worked With
Lauren McGloin
March 18, 2019
Awesome!!! As always I received the service I expect from your dealership. I want the thank Dan Mirles for setting me up with a loaner car. I have faithfully As always I received the service I expect from your dealership. I want the thank Dan Mirles for setting me up with a loaner car. I have faithfully taken my Subaru for all maintenance and scheduled service. This time I could not just be dropped off, I needed a car due to the fact my Father is on dialysis and I am in training and a need a car 24/7 at this time. I was way behind in my scheduled service and needed to get my car in. Service stood by your policy of not providing loners, my only option was to go to Jiffy-lube. After explaining my situation to Dan, he provided me with a loner. More
by W.LECLAIR
March 14, 2019
Service was exceptional Couldn't of gone any better. Lauren was great to deal with. Professional and courteous, plus free car wash. Did everything they said they would do. Hi Couldn't of gone any better. Lauren was great to deal with. Professional and courteous, plus free car wash. Did everything they said they would do. Highly recommend. More
by D.CAPORALE
Employees Worked With
Lauren McGloin
