Secor Subaru

Love my new Crosstrek Secor Subaru was amazing in assisting with my car needs. Very knowledgeable about everything Subaru. Thank you Larry Becker. There are so many new fea Secor Subaru was amazing in assisting with my car needs. Very knowledgeable about everything Subaru. Thank you Larry Becker. There are so many new features and Larry took the time to teach me. Great experience! More

Superior Service I cannot say enough about my experience. Amanda was so helpful, knowledgeable and put me right at ease. I was able to sit comfortably in the waiting I cannot say enough about my experience. Amanda was so helpful, knowledgeable and put me right at ease. I was able to sit comfortably in the waiting area while waiting the super short time it took for my car to be assessed. Highly recommend!!! More

Unorganized and frustrating Bad customer service from start to finish. Started with distracted woman on the phone booking my appointment. Was put on hold twice and she kept spe Bad customer service from start to finish. Started with distracted woman on the phone booking my appointment. Was put on hold twice and she kept speaking to someone else while speaking to me. I didn’t trust what the girl had done so I had to call back to make sure the appointment was correct. When I got there I didn’t have all info to get a loaner and had to reschedule. Frustrating! When I went back for service they called late in the day to tell me they were backed up and had to keep the car overnight. They told me there was $2k repairs that needed to be done! Wow! At 90k miles I was shocked! I called the next morning to approve some of the work to be done and didn’t hear back. And didn’t hear. I kept waiting to hear. No phone call update. Finally I called them after 3pm and was told oh yes your car is ready. More frustration!!!!! There was confusion as to who was the right person to go over the bill. There was no customer copies of the paperwork. Was it Amanda or Jay or someone else that was dealing with my car? I was totally annoyed by this point. Overall not a good experience at all and a very expensive one. Also, the rattle in the exhaust that I was told was a missing clamp on the heat shields that had been fixed did not fix the rattle. I used to really trust this place because I bought my car here 10 years ago and wanted to make sure to have a good maintenance record. I have always used this dealer service ever since buying the car. Now, I probably won’t go back and will find a mechanic local to me that I can trust is telling me the true story, that knows who is dealing with my car when I arrive and will probably be cheaper. More

60K Checkup and 2014 Subaru Outback runs like just like new! Although expensive (comparable to other car's 60K checkup) the car runs like new. Very noticeable improvement in performance. Competent check in and a Although expensive (comparable to other car's 60K checkup) the car runs like new. Very noticeable improvement in performance. Competent check in and answers to service questions. I've dealt with Charlie Secor through two SAAB's and now two Subaru Outbacks. I've always been happy with service and quality. I would highly recommend his dealerships. More

Meh.... I have purchased more than a few new cars over the years. My guess is that Secor Subaru is your "average 21st century dealership". If you rein in you I have purchased more than a few new cars over the years. My guess is that Secor Subaru is your "average 21st century dealership". If you rein in your expectations, you can get a nice car here. Customer service is not their strong suit. More

Good service and pleasant staff Brought car in for oil and filter change, tire rotation and overall safety check. Service was done as promised and on time. Recommend this dealer fo Brought car in for oil and filter change, tire rotation and overall safety check. Service was done as promised and on time. Recommend this dealer for Subaru service More

Top-Notch Service Team I had a serious situation with my brakes... I called the service team and while they were busy, they managed to find a time-slot for me to bring in my I had a serious situation with my brakes... I called the service team and while they were busy, they managed to find a time-slot for me to bring in my car. They provided a loaner car for me, and a short time later called me and explained exactly what was wrong, what it would take to fix it, and an estimated time for completion. My car was fixed sooner than I had expected, and the price was very reasonable. The brakes are now much better than when I bought the car 2 years ago...It's like driving a brand-new car! This is not the first time the folks at Secor have gone above and beyond the call to help me. They are a GREAT team that genuinely care about their customers, and they get the job done correctly. THANK YOU very sincerely to the entire Service Team !!! More

Very satisfying experience leasing a new Subaru Within hours of arriving in Connecticut from Long Island, NY, our 2008 Volvo suffered a terminal failure on a road in New London. AAA towed me and th Within hours of arriving in Connecticut from Long Island, NY, our 2008 Volvo suffered a terminal failure on a road in New London. AAA towed me and the Volvo to your Volvo dealership. The service department could not have been more compassionate and professional. They quickly assessed the condition of the car to be as fatal as I suspected. My predicament seemed unsurmountable, but thanks to the caring assistance of the Secor staff, they arranged for me to rent a car, offered to keep my stationary car in their lot at no charge and even had one of their staff drive me to the rental agency. As luck would have it, Secor has a Subaru franchise just down the road. My wife and I were planning to lease or purchase a Subaru upon our return to Long Island. Without hesitation, in my rented Kia I went to Secor Subaru where I met Wayne Carpenter, the salesman who worked with me and my wife from that moment until just about 24 hours later when we drove to our hotel room in a new 2019 Subaru Outback, under lease. Wayne went out of his way to satisfy our preferences regarding the disposition of the 2008 Volvo, the color of the vehicle we wanted, and the terms of the lease. He stayed with us from noon to 5pm, without even breaking for lunch, tending to every detail required for us to complete the deal and drive off the lot. Keven O’Donovan in accounting, was very thorough and equally determined to help us complete the lease and title paperwork, made more complicated than usual given that the car was to be registered in NY. His patience and professionalism, like that shown by Wayne Carpenter, is a credit to Secor Subaru. We have every reason to expect the car will treat us to the same level of excellence we received from the staff at Secor Volvo and Secor Subaru. More

Leasing a 2019 Forester This was my third lease experience at Secor Subaru, Dan was great to work with and the process went smoothly even with all my questions.. This was my third lease experience at Secor Subaru, Dan was great to work with and the process went smoothly even with all my questions.. More

My First Car Buying Experience My first car buying experience went very smoothly thanks to Everet at Secor Subaru. He was very friendly and helpful answering all of my questions an My first car buying experience went very smoothly thanks to Everet at Secor Subaru. He was very friendly and helpful answering all of my questions and giving me all the information I needed to make the right decision. More