Secor Subaru

Oil change took way too long Had a 9:30 appointment. It wasn't done until 11:10. The way the bill was presented was confusing. They did, however, give me 10% off for my trouble. T Had a 9:30 appointment. It wasn't done until 11:10. The way the bill was presented was confusing. They did, however, give me 10% off for my trouble. They then forgot to give me my key and my car was not out front as they said it would be. They did wash the car, though didn't dry it. By the time I left it was 11:20. I was lucky I didn't have another appointment. The mechanic said maybe the car didn't go in right at 9:30 and the car before me had a lot of diagnostics being done. More

Great purchase experience! Sales agent, Angel, was very courteous, knowledgeable, personable, and professional. He met me as I parked the car, asked what I was looking for, list Sales agent, Angel, was very courteous, knowledgeable, personable, and professional. He met me as I parked the car, asked what I was looking for, listened carefully, asked probing questions to zero in on my "must haves" and quickly located a vehicle that met my specs. He had me watch a video on the pros and cons of Suburu's AWD compared to several other manufacturers models. Took it for a test drive and I was sold. Very easy, peasy, start to finish! More

Regular service. Oil change/Tire Rotation The service department is great. I always choose to wait and the waiting area is comfortable. I love that they wash my car each time and I think a q The service department is great. I always choose to wait and the waiting area is comfortable. I love that they wash my car each time and I think a quick vacuum too. More

Difficult obtaining refund on parts not used during service. Service recommended replacing a heat shield that was falling off and said we needed to purchase parts in advance since they were special order items. Service recommended replacing a heat shield that was falling off and said we needed to purchase parts in advance since they were special order items. When we came in to have the parts installed, the tech was able to use some screws to tighten the existing heat shield so the special ordered parts were not needed. We had a difficult time obtaining a refund on the special ordered part not used, and were not needed in the first place. More

Miscommunication I asked for an oil change and brake light replacement. It took an hour for the oil change, but when I was called to the service deck, the brake light I asked for an oil change and brake light replacement. It took an hour for the oil change, but when I was called to the service deck, the brake light hadn't been changed so I had to wait longer for that. Had similar problems in the past with instructions not being followed and long waits. The reps I dealt with were very pleasant, and the waiting area is clean and comfortable. More

Abnormal visit This service was not up to par with past service experiences. The staff seemed overly disorganized. At check in, I normally confirm what will be done This service was not up to par with past service experiences. The staff seemed overly disorganized. At check in, I normally confirm what will be done, this visit my keys got handed over and that was it. No walk around car to verify scratch or dents. After car was finished had to wait for customer service to complete charges. Only to be called back to drive the 20 miles because they left a part of car off. Service person hardly apologized or he made light that it wasn't an important part and I would have never missed it. More

Not the first I've bought 3 Subaru Outbacks from Secor. Always a pleasure doing business. The sales dept. was very helpful and found me super car and deal. I've bought 3 Subaru Outbacks from Secor. Always a pleasure doing business. The sales dept. was very helpful and found me super car and deal. More

The only place to buy a Subaru!! Secor Subaru has assisted us with seven Subaru's so far - the most recent being our 2019 Forester. All took the time to assure our new car was opera Secor Subaru has assisted us with seven Subaru's so far - the most recent being our 2019 Forester. All took the time to assure our new car was operating correctly, all paperwork was completed and the features of the new vehicle were explained to us. We suggest this dealership to both friends and family. Their service department is tops - just like the rest of the departments! Check out their web site and then drop by and visit them - you'll be so glad that you did! There's no better vehicle for New England than a Subaru and Secor is the place to purchase it. Get yours BEFORE the snow flies!! George & Mary-Jane Cassidy Stonington, CT More

Friendly Sales Team I was looking for a car for a few months and had been recommended to this dealership by family members. When I was about to buy a car from a different I was looking for a car for a few months and had been recommended to this dealership by family members. When I was about to buy a car from a different dealership, Larry mentioned they had a similar one and gave me a great deal. Not only did they go out of their way to work with me, but they also understood what I was looking for. I have to say I was delighted to work with Larry and would recommend him to anyone. More

Dissatisfied and disappointed Extremely poor communication. It has taken up to two days to get a response when my 3 yr old Forester won't start. During this last incident, I calle Extremely poor communication. It has taken up to two days to get a response when my 3 yr old Forester won't start. During this last incident, I called first at about 9:00am. I called again and so did my husband. At 4:10pm, I had no call back and asked operator to give me number of headquarters rep. That is when service manager spoke with me. He told me he never received voice mails from me. That is not my problem! I left messages as prompts on service dept line as dictated. It said someone would call me shortly. The problem with my car was not diagnosed correctly first few times. I was left without transportation three times. Fortunately my husband changed his schedule to rescue me. I can't be confident it has been resolved. I have been happy at this dealership to the point of purchasing 6 or 7 new cars and one used car up until the last couple of years. Now I do not trust the staff. Some have been untruthful and arrogant. If this is how they treat a return customer of about 20 years, shame on them! I cannot continue to recommend friends and family go there. There is no excuse for this disrespectful, substandard service. More