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Secor Subaru

New London, CT

4.7
1,867 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,867 reviews

February 29, 2024

Excellent customer service and support. Addressed all my questions and concerns . Very professional and attentive. More

by CTEACHER294
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Mar 04, 2024 -

Secor Subaru responded

Hi! We're delighted to know that you had an excellent experience with our team at Secor Subaru. We always aim to provide professional and attentive service, addressing all questions and concerns. Thanks for your feedback!

February 29, 2024

The car I received had a hubcap that fell off immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional More

by aaron.j.vincent1993
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Shane Wildes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Secor Subaru responded

Aaron, We're sorry to hear about your experience. We strive for prompt service and clear information, so it's disappointing that we didn't meet those expectations this time around. Your feedback is important as it helps us improve our services. Please reach out directly so we can discuss how best to resolve this issue moving forward. Thank you, Paul Holden - General Manager - (860) 442-3232

February 29, 2024

Everyone at this dealer is positive and helpful, going the extra mile to make things the best possible experience for the customer. More

by WMPURV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Mar 01, 2024 -

Secor Subaru responded

We're so glad to know you had a positive experience with our team at Secor Subaru. We always aim to go the extra mile for our customers! Thanks for sharing your feedback.

February 29, 2024

Always pleased by staff and results! Oh jeez. Efficient, knowledgeable, honest, and polite. Responsive, resort More

by MELODY.SACATOS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
February 28, 2024

Wonderful staff. Very knowledgeable and kindly answer my questions. When making payments copies of what had been done are always provided. More

by ROBERTACJORDAN
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Feb 28, 2024 -

Secor Subaru responded

Hi Robert, we're glad to know our team at Secor Subaru was able to provide you with the knowledgeable service and clear communication that you deserve! We look forward to serving you again! Safe travels!

February 28, 2024

Anastacia was speedy and delivered excellent service! I was able to stay at the dealership, enjoy a nice beverage, and they took care of my car + a nice cleanup! Fantastic experience as always :) More

by cdelaney828
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Feb 28, 2024 -

Secor Subaru responded

Thanks for the shout-out! We're glad to know Anastacia and our team at Secor Subaru provided you with speedy service. Enjoy your freshly serviced car!

February 28, 2024

Pleased with the service - very professional. We enjoy our Outback and appreciate the good service. More

by SECANSLER
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Feb 28, 2024 -

Secor Subaru responded

Thank you for taking the time to leave Secor Subaru this excellent review!

February 27, 2024

It was a great experience, Dave and team really helped me make an informed decision and I feel good about the car and my deal. Fair and honest, rare in these times! More

by noelle.decio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Pricone
Feb 27, 2024 -

Secor Subaru responded

Hi Noelle, we're glad to know you had a great experience with Dave and our team at Secor Subaru! We always aim for fairness and honesty in all we do. Enjoy your new car!

February 26, 2024

Best car buying experience I have had in 30years, basically had a deal wrapped up in 40 mins. Only a reasonable Doc fee added to an already well priced 2022 Outback, that was in immaculate condition. More

by charleyr376
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Secor Subaru responded

Hi Charley, we're delighted to know that your car-buying experience with Larry at Secor Subaru was the best you've had in 30 years! Enjoy your new Outback and thank you for recommending us!

February 24, 2024

Perfect service Kyle was as good as they get for service and explained everything perfectly. Enjoyed doing business with him and Secor Subaru More

by Westy
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Feb 28, 2024 -

Secor Subaru responded

We're glad to know that Kyle provided excellent service and made your experience at Secor Subaru a positive one. We appreciate the feedback, thank you!

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