Secor Subaru

We are return car buyers to Secor Subaru in New London. We went specifically to Carlos Pineda since we had already had a very positive experience with him. This is the third Subaru that we have purchased f We went specifically to Carlos Pineda since we had already had a very positive experience with him. This is the third Subaru that we have purchased from Secor Subaru, New London and we return because they have credibility with us. Our Subaru's have been reliable and long lasting and I like that there is so sales push. Carlos takes time and not only answers all questions, but he also offered advice for things that I hadn't thought of. This third time I feel was a good decision as were times one and two. More

I purchased my first car from Secor Subaru, a BRZ. Walking into the dealership I knew they had one on the lot, all the specs on it from reading online, what I should be paying and most importantly tha Walking into the dealership I knew they had one on the lot, all the specs on it from reading online, what I should be paying and most importantly that I wanted to buy the car. This was the fourth dealership I had gone into under these circumstances. However, being from out of the country I needed to make sure I could get financing at a reasonable rate. When I walked in, the salesman who greeted me was Andy Stevens. Andy asked me what he could do for me, showed me the car and let me ask him questions. When he didn't know the answer, he was honest about it and wrote down what I wanted to know. He said he wasn't sure about the financing but he took all the info I could provide. He never once pressured me into putting down a deposit, buying the car or trying to get me to buy something else, which every single other dealer I went to tried to do. He just said "I'm going to do my absolute best for you here, I can't make any promises, but I'll do what I can." It took a week of hard work between Andy and Karl, the finance manager, going back and forth between themselves and the banks and requesting info from me to get my financing done before my car rental was up, but they pulled it off. Andy even came in on his off days, something I truly appreciate. No mentioning any details, but Andy and Karl did everything possible to accommodate all the strange specifics and learning it took to get me my car as a new resident. When every other dealer tried to push me into their rehearsed pressurized and mechanical sales process, the guys at Secor made me feel comfortable by playing on my terms and meeting my needs. They really put the customer first and I can't thank them enough. I don't often write reviews but I figure that this is the least I can do for both them, and anyone who wants to buy a Subaru and walk away feeling great about it. More

Brian was great. We went months ahead of actually planning to purchase a car without knowing that we really wanted a Subaru, but he was so great it helped convince us this was the right care for us. planning to purchase a car without knowing that we really wanted a Subaru, but he was so great it helped convince us this was the right care for us. Secor had more of the attitude that they have a great product and they don't need to pressure anyone. Paul was very straight forward and gave a great value for our trade in. All-in-all one of the most pleasant car buying experiences of my life. More

Misrepresented the trade-in and pulled a different (lower) number when I went in to actually do the sale. Then, when questioned actually said "I don't need to do business with you!" This was knowing (lower) number when I went in to actually do the sale. Then, when questioned actually said "I don't need to do business with you!" This was knowing full well that this purchase would be the third purchase at this dealership and all repairs having been done there on my other two cars for 12 years. He's right, I don't have to do business there and am looking to buy the same car somewhere else. More

Made an offer of cash for a new 2010 Legacy no trade to Paul and to Charlie (owner) neither person called me back. My guess is that after buying 3 cars there they aren't interested in doing business with Paul and to Charlie (owner) neither person called me back. My guess is that after buying 3 cars there they aren't interested in doing business with me anymore. I did even contact Subaru industries directly. no answer More

I've purchased many cars over the years. My salesman Brian couldn't have been more professional and knowledgable. If you're thinking about a Subaru, I highly recommend calling Brian. It would be time Brian couldn't have been more professional and knowledgable. If you're thinking about a Subaru, I highly recommend calling Brian. It would be time well spent. More