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Secor Subaru

New London, CT

Overview
Employees
Reviews
Vehicles
4.7
1,873 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,873 reviews

January 21, 2024

I had a tire issue this past week addressed without an issue… … waiting area lounge was very cold—heat vents are up near ceiling not feeling benefit More

by annadeveau2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in sales helped set up n help me with my Apple fone n car technology
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Jan 22, 2024 -

Secor Subaru responded

Anna, we're glad to have been able to assist with your tire issue at Secor Subaru. We appreciate the feedback about our waiting area and will look into improving it for a more comfortable experience next time!

January 20, 2024

Exceeded expectations. Timely. Detailed check of entire car. Clean in and out. Good price, courteous staff. More

by BWiatr
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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Jan 22, 2024 -

Secor Subaru responded

We're delighted to know we exceeded your expectations at Secor Subaru! Our team always aims for thoroughness and courtesy. Thanks for the positive feedback, it's much appreciated!

January 19, 2024

I think they have very good customer service. I also think the service on the cars is very thorough. More

by LAURELSKINNER27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Secor Subaru responded

Hi Laurel! Thank you for the five-star review and kind words about our service team at Secor Subaru! We'll see you next time!

January 19, 2024

all staff in service department were very courteous and helpful especially Ms Rebell with all her communications with us. great to know there is still some wonderful customer service people out there. Seco More

by TJSHEEHAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Secor Subaru responded

It's fantastic to know that our service department at Secor Subaru provided you with top-notch customer service. We'll be sure to pass your compliments along to Ms. Rebell and the rest of the team!

January 18, 2024

I appreciate that only needed services are recommended. Also appreciate work done in a timely manner.... and the car wash. More

by MARCODEGROTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Secor Subaru responded

Marco, we're glad to know you appreciate our honest service recommendations and timely work at Secor Subaru. The car wash is just a little extra touch! Thanks for your review.

January 18, 2024

Very kind, efficient. Immediately sent me an email if I had questions and personally came to get me to give me info More

by COACHP3914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Secor Subaru responded

Hi Coach! We're glad to know that you found our team at Secor Subaru kind and efficient. We always strive for top-notch communication with our customers! Thank you for your positive feedback.

January 17, 2024

I was greeted as I drove into the dealership. Ms. Rebell was friendly and professional. All aspects of the experience were top notch! Doug Barrett More

by SALTCOVESIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Secor Subaru responded

Hi Doug! We're delighted to know that you had a top-notch experience at Secor Subaru! It's great to hear our team made your visit welcoming and professional. Thanks for the review, we appreciate it!

January 17, 2024

I'm satisfied with the service and amenities,my only complaint is nobody came to the waiting room to get me when service was completed. I went outside to see how much longer.. and my car was just sittin More

by BURCH_GEORGE_N
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Jan 18, 2024 -

Secor Subaru responded

We appreciate your feedback and apologize for any inconvenience caused. We'll work on improving our communication to ensure a better experience next time at Secor Subaru. Thanks for bringing this to our attention!

January 16, 2024

Service is always efficient and thoroughly explained. All staff were great and I got a few cold weather pointers as well. More

by AGKLOTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Secor Subaru responded

Hi A G Kloter! We're glad to know that you found our service efficient and informative at Secor Subaru. It's always a pleasure to share tips with our customers! Stay warm out there, and thanks for the review!

January 16, 2024

The service was efficient, cost effective and professional. The staff was friendly and made me feel at ease. More

by DANA.C.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Secor Subaru responded

Hi Dana! We're delighted to know that you found our service at Secor Subaru efficient and professional. It's great that our team could make your experience comfortable! Thanks for the review.

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