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Secor Subaru

New London, CT

Overview
Employees
Reviews
Vehicles
4.7
1,872 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,872 reviews

January 12, 2024

Other than confusion in location of service they were professional waiting area neat and clean More

by ldoroshevich
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
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Jan 12, 2024 -

Secor Subaru responded

Thanks so much. We look forward to your next visit to Secor Subaru!

January 12, 2024

Professional, Friendly, Accommodating, Patient. Just nice people. I'd recommend Secor Subaru to a friend. Thanks, Secor! More

by burdickej15
Recommend Dealer
Yes
Employees Worked With
Austin Dube
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
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Jan 12, 2024 -

Secor Subaru responded

We appreciate your kind words and recommendation! It's great to know that you had a positive experience with our team at Secor Subaru. We're here for you anytime, thanks again!

January 12, 2024

My car was immediately taken to the bay & was ready within the time frame promised-the car was washed & vacuumed More

by PATRICIASWIMRN
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Jan 12, 2024 -

Secor Subaru responded

Hi Patricia! We're glad to know that our team at Secor Subaru was able to provide you with prompt and efficient service. Thanks for the positive feedback!

January 12, 2024

Service has the best crew. The problem was with my car, which didn't have a wheel lock. Nobody told me about that when I bought it. Now I had to pay over $80 for a toll that sh More

by OSCARSEGURA59
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 12, 2024 -

Secor Subaru responded

Hi Oscar! We appreciate your feedback and apologize for the inconvenience you experienced with the wheel lock. We're glad to know our service team was able to assist, but we'll definitely take note of this situation moving forward at Secor Subaru! Safe travels!

January 07, 2024

Shane Wildes is awesome Shane Wildes is extraordinary Shane Wildes is the best person I ever bought a car from More

by allidenham
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Report | Print
Jan 08, 2024 -

Secor Subaru responded

Thank you for the 5-star rating! We're delighted to know that Shane made your car-buying experience at Secor Subaru an extraordinary one! We hope to see you next time! Enjoy your new ride!

January 06, 2024

Wanted to charge me over $400 to replace a battery, is that some kind of joke More

by ANNSCOTTSEIBEL
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Jan 10, 2024 -

Secor Subaru responded

Hi, We are sorry to hear about these issues you experienced with your vehicle. As we mentioned in our recent email to you, your vehicle takes an enhanced flooded battery which costs more than a traditional battery. We would be happy to discuss this with you further and encourage you to check your spam folders for that email from us. We look forward to your response. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

January 02, 2024

They greeted us right away and reviewed everything that was to be done. The service person was polite, friendly and professional. They communicated via text, which is convenient and helpful. The car was fi More

by BPARISH
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Jan 03, 2024 -

Secor Subaru responded

Thank you for the 5-star rating! We're delighted to know that you had an outstanding experience with us at Secor Subaru! We look forward to serving you again! Have a great ride!

January 01, 2024

They told me I needed new tires. They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car did More

by OSCARSEGURA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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Jan 04, 2024 -

Secor Subaru responded

I'm sorry to read about your experience with the tire quote and missing wheel lock. We aim for complete customer satisfaction, so it's disappointing to learn we fell short in this instance. I'd like to help resolve this issue as quickly as possible - please reach out at your earliest convenience so we can discuss this further. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Jan 04, 2024 -

OSCARSEGURA59 responded

I went to service, where I received the best customer service, and they gave me a new wheel lock. I paid about $85, which is a lot for me. I wintbask get a refund but you can give me a special coupon for future service. My car guarantee is close to an end, or any further service. Again, I could be in a dramatic situation, and I wouldn't be able to unlock my tires bc nobody gave me or explained to me about the wheellock. Please, let me know.

January 01, 2024

Fast, courteous, and efficient. I don't have eleven more words and any additional information is irrelevant. More

by ENGELSJ01
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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Jan 03, 2024 -

Secor Subaru responded

Thank you for the 5-star rating! We appreciate your positive review of our service at Secor Subaru. We're glad to know you found us fast, courteous, and efficient! Safe travels!

December 28, 2023

Kaitlyn was quick to greet us and listened to our needs, explained what would happen with the car, and approximate time of completion. She provided a text # to communicate any questions we might have while More

by TMMERCADO
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Jan 02, 2024 -

Secor Subaru responded

TM Mercado! We're so glad to know that Kaitlyn was able to provide you with such a positive experience at Secor Subaru! We strive for A+ service and appreciate your feedback. Don't hesitate to reach out if you have any more questions in the future!

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