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Secor Subaru
New London, CT
1,872 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,872 reviews
December 28, 2023
Friendly and professional. Secor Subaru is friendly and professional. They treat me with respect, and they do good work. Secor Subaru is friendly and professional. They treat me with respect, and they do good work. More
by DEBSPEWAL
Verified Customer
December 27, 2023
Very professional and helpful staff. Makes leasing a car a comfortable experience Very friendly staff Makes leasing a car a comfortable experience Very friendly staff More
by droe644
December 27, 2023
Kaitlyn went above and beyond for me. The check engine on my car was lit. Took my car in without an appointment. Had it checked out and told me the problem. She made an appointment for me The check engine on my car was lit. Took my car in without an appointment. Had it checked out and told me the problem. She made an appointment for me. Work was done in a timely manner. The whole staff at Secor give excellent customer service. More
by RICHARDZITO
December 23, 2023
Excellent Everyone I dealt with was very professional and knowable Everyone was so very nice knowable Everyone was so very nice More
by Susan44
December 23, 2023
Customer Service continues to go down hill. There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I t There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I told them what needed to be done and asked for a quote of the cost. Service manager returned my call but the fee is stated on inside the service room however I never went into the service room! I walked straight up to the waiting room after dropping off car and agent didn’t say anything about this NEW fee that this dealership charges. No apologies no accountability no owning it up. I’ve been going to this dealership for 20 years; had 4 Subarus — there must be a reason why there’s such a High turnover rate in customer service department. They lost my business and my review stands true —ultimately I felt taken advantage of and lied to point blank. I’ll buy my next car in a few months from a different dealership. More
by MARK.NIOSI
December 23, 2023
The dealership is great. Very friendly, helpful, quick, and efficient. The process was a lot faster than I thought which was nice. Very friendly, helpful, quick, and efficient. The process was a lot faster than I thought which was nice. More
by EMMADWAKE
December 23, 2023
Excellent customer service, very professional and answered all my questions. Incorrect part was ordered so that caused a bit of an issue. They quickly resolved it and were excellent to deal with. answered all my questions. Incorrect part was ordered so that caused a bit of an issue. They quickly resolved it and were excellent to deal with. More
by MRIOS0152
December 21, 2023
Excellent service knowledgable staff customer oriented and honest evaluations snd execuzions of work recommended and performef and honest evaluations snd execuzions of work recommended and performef More
by MARIA.MOULTHROP
December 21, 2023
Very easy and fast service. Just forgot to use my coupon wish there is a way to do it now. Just forgot to use my coupon wish there is a way to do it now. More
by WOJCIECHHRYN
December 20, 2023
Easy to schedule appointments. Very friendly staff. No issues at this time. Love my BRZ Very friendly staff. No issues at this time. Love my BRZ More
by HSTAMPC
