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Secor Subaru

New London, CT

4.7
1,872 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,872 reviews

December 10, 2023

The dealership provides excellent service with very knowledgeable staff and technicians. I would recommend this dealership to my friends More

by L2THOMASCO
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Dec 11, 2023 -

Secor Subaru responded

We're delighted to know you had a great experience with our team at Secor Subaru! Thanks for recommending us, we appreciate your support.

December 08, 2023

Polite, professional and service done in timely manner I enjoyed touring Cedar Grove Cemetery right across the street More

by Harrison Phelps
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Dec 08, 2023 -

Secor Subaru responded

Hey Harrison, thank you for the 5-star rating! We're glad to know you found our service at Secor Subaru professional and timely. We look forward to serving you again! Drive safely!

December 07, 2023

Was not charged what I was quoted for the work done on my vehicle. I was very unhappy with the service this time around. Both times I went I was asked the best way to contact me and I said by call/phone is b More

by DOMINIC.ANA
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
December 07, 2023

Took care of all maintenance, provided rides from/to home and kept us updated. Great job! More

by KAHMYSTIC
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Dec 08, 2023 -

Secor Subaru responded

Hi Kah! Thank you for leaving us this five-star review and kind words about our service team at Secor Subaru! We'll see you next time!

December 05, 2023

I chose to have service done here, then locally because I trust Eric and the team's honesty, and service capabilities. More

by AMY_B_LEAVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
Dec 05, 2023 -

Secor Subaru responded

We're so glad that Eric & the team continue to earn your support, Amy, and we'll be sure to pass along these kind words to them. Take care and we'll you next time here at Secor Subaru!

December 02, 2023

Everyone was professional and informative Everyone was professional and informative . They explained in detail what they were going to do and executed the issue perfectly. More

by JOHNJAYSILVA269
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Dec 04, 2023 -

Secor Subaru responded

Johnjay, we're glad to know our team at Secor Subaru provided you with detailed and professional service. Thanks for the positive feedback!

December 01, 2023

Always have a good experience there. Staff has always been stellar and quick turn around on repairs More

by XURIAHASHLEIGH
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Dec 01, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

December 01, 2023

Polite, courteous, quick. I enjoy the ease of dropping off my car right at the door and being texted during the experience. More

by JOSHUA.BREWSTER99
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Dec 01, 2023 -

Secor Subaru responded

Hey Joshua, we're glad to know that you found our service at Secor Subaru efficient and convenient. Thanks for sharing your positive experience with us! We'll see you next time. Safe travels!

November 30, 2023

Poor communication and I was not notified that my car will be kept overnight or results of diagnostic test although I asked to be called. More

by DOMINIC.ANA
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Dec 06, 2023 -

Secor Subaru responded

Thank you for the review. I'm sorry to hear about the lack of communication and will make sure we address this feedback with our team. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

November 30, 2023

It's fine; no need to change anything Just make it easier to sign in for the app More

by BRIBROZ11
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Dec 01, 2023 -

Secor Subaru responded

Thank you for the review and feedback. We appreciate your business and look forward to your next visit here at Secor Subaru!

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