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Secor Subaru

New London, CT

4.7
1,872 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,872 reviews

May 16, 2023

Great service, easy going, quick turnaround, and fast to schedule the day of. Only issue was my mirror was changed and the seat was left very far back. But thats really not a big deal More

by JLAPOINT95@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
May 17, 2023 -

Secor Subaru responded

We're happy to hear you had a great experience with us at Secor Subaru! We appreciate your positive feedback about our quick service and ease of scheduling. We apologize for the issue with the mirror and seat, but we'll make sure to bring it to our team's attention to ensure we handle it better next time. Thank you for choosing us for your vehicle needs!

May 13, 2023

Kyle was my service rep -- he was very awesome ,, and Lionel the curtesy driver was extremely nice !!! More

by gjctoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel (Curtesy Driver)
May 16, 2023 -

Secor Subaru responded

Kyle, Lionel, and the team are so glad to make this a five-star experience for you! We look forward to seeing you again for your next appointment! Thank you! - Secor Subaru

May 12, 2023

Very professional and accommodating. A pleasure to work with. They were very patient in listening to my concerns about the vehicle before the service began. More

by BARBARAKAPLOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Secor Subaru responded

We're glad to hear that the team provided an accommodating experience for you, Barbara! We hope you continue to feel confident returning to Secor Subaru for your service needs! Thank you!

May 12, 2023

Great service Explaining what needed to be repaired. Also called the day before and they was able to have my car serviced the next day. More

by DONNAFRECHETTE@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
May 15, 2023 -

Secor Subaru responded

Thank you for leaving our team such kind feedback, Donna! We hope you come to see us again soon! - Secor Subaru

May 11, 2023

Good Very pleasant they took my car right away my was cleaned in side and out I really like that More

by JAG@06385ATLANTICBB.NET
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
May 15, 2023 -

Secor Subaru responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Secor Subaru and we hope to see you again in the future!

May 10, 2023

H Hi 5 5 Explained issues politely with car including future maintenance and costs. Showed photo of a defective switch that was temporarily fixed until the piece comes in. Honored one of my coupons. More

by COREY_NEIL_SIPE
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
May 11, 2023 -

Secor Subaru responded

We're glad your visit was up to our high standards, Corey! We love to know that we've made the service experience easier and we appreciate your honest feedback for us! We look forward to assisting you again! Thank you! - Secor Subaru

April 21, 2023

66000 Mile Service, Brakes, Oil, Cabin Filter, Battery. . Everything explained. Waiting room and coffee provided. More

by HERB.TAYLOR75@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 24, 2023 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your vehicle's service needs! We hope you won't hesitate to reach out if we can assist you with any future automotive needs!

April 19, 2023

Efficient, respectful, quality service with no pressure to do unnecessary services, just clear explanation of the options and costs involved. I have serviced my Forester at Secor since buying it there 8 y More

by Ganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Apr 21, 2023 -

Secor Subaru responded

Ganesh, we can't thank you enough for your loyalty and trust in Secor Subaru! It's fantastic to hear that our team has provided you with efficient, respectful, and quality service over the past 8 years! We take pride in our customer service and appreciate you sharing your experience with us! We look forward to seeing you again for your next service appointment.

April 17, 2023

Courteous, good communication, delivered as promised, received my vehicle on time as scheduled and returned it freshly washed. More

by toddler-brisker0i
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Secor Subaru responded

Thank you for sharing your experience! We appreciate you trusting the Secor Subaru team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

April 16, 2023

Very helpful with service Explained all the details about the legacy even programmed the cell phones for us More

by EDWIN.J.H.JOHANSEN@SNET.NET
Recommend Dealer
Yes
Employees Worked With
Wayne
Apr 18, 2023 -

Secor Subaru responded

Thanks for the great review, Edwin! We're glad our Secor Subaru team was helpful to you and we hope you enjoy your new Legacy. Take care!

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