Secor Subaru
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Competent and easy to deal with. Prices on new vehicles neither the lowest nor the highest in the area. Service is extremely competent, but needs to be watched re overcharges more than most. As is the prer neither the lowest nor the highest in the area. Service is extremely competent, but needs to be watched re overcharges more than most. As is the prerogative of Subaru service agencies, their regular maintenance schedule can exceed the Subaru basic; on my last visit they replaced the differential oil and added gas additive to my non-towing,2018 Outback, which was on no schedule, and without asking. I have been told they will credit me those costs against future service, but to date have seen nothing in writing More
Dan and Angel were very helpful and made my car buying experience as quick and easy as possible. I will continue to promote and send my friends to them in the future. experience as quick and easy as possible. I will continue to promote and send my friends to them in the future. More
A suspension problem was diagnosed and repaired, and loaner car provided, at no cost to me. Lauren explained the process in detail and took care of my needs. loaner car provided, at no cost to me. Lauren explained the process in detail and took care of my needs. More
Was very pleased to get appointment in a short period of time. I did an overnight drop and confirmed the immediate morning of the potential of time line of service. time. I did an overnight drop and confirmed the immediate morning of the potential of time line of service. More
The online system is very convenient, and there were ample time slots available. In addition, the work was completed in a timely fashion, and I was satisfied with the quality of the work performed. ample time slots available. In addition, the work was completed in a timely fashion, and I was satisfied with the quality of the work performed. More
They didn’t make much effort to diagnose my car’s problem and refused to believe me regarding the symptoms. Can only guess why I’ve been disregarded more than once by this service department and refused to believe me regarding the symptoms. Can only guess why I’ve been disregarded more than once by this service department More
Excellent and affordable service work done on a regular basis by this dealership. The only reason I wouldn't give a 5 star rating is that occasionally I have a problem getting somebody on the phone in serv basis by this dealership. The only reason I wouldn't give a 5 star rating is that occasionally I have a problem getting somebody on the phone in service. The last time this happened I left a message that was never responded to. All my interactions in person have been positive. More
Dealership seems to have become a JiffyLube. Searching for other things to sell in addition to original request. $300 for an oil change, please. I will go to a non dealership Holmgren next time for other things to sell in addition to original request. $300 for an oil change, please. I will go to a non dealership Holmgren next time More
Scheduling availability good. It's very important and appreciated to be able to get a loaner car because I work. I like having the car cleaned aling wirh the service. Thanks appreciated to be able to get a loaner car because I work. I like having the car cleaned aling wirh the service. Thanks More
The online appointment scheduler allowed me to book an appointment while the technicians were at lunch causing the wait to be longer. This was not the technicians fault. I would have appreciated the free appointment while the technicians were at lunch causing the wait to be longer. This was not the technicians fault. I would have appreciated the free car wash that comes with the service but no hard feelings they were busy. They also were nice enough to check to see if they had a bumper cover and installed it. More