Secor Subaru - Service Center

Good communication! Service was prompt and we liked the way that the dealership communicated with us to confirm our appointment. We wished that the car wash was a little Service was prompt and we liked the way that the dealership communicated with us to confirm our appointment. We wished that the car wash was a little better, but overall it was a good experience! More

Easy Experience Service was prompt and Jay provided a clear and thorough explanation of my vehicle's service as well as the multi purpose checks and current condition Service was prompt and Jay provided a clear and thorough explanation of my vehicle's service as well as the multi purpose checks and current condition of my Outback. More

Satisfied Customer Once again outstanding customer service. Received a multi point inspection which Jay explained clearly. They even washed the car, exceeding my expe Once again outstanding customer service. Received a multi point inspection which Jay explained clearly. They even washed the car, exceeding my expectations. I would, without a doubt recommend Secor Subaru. More

Scheduled 36K Maintenance I recently visited Secor Subaru's service center for my 36k service on my Crosstrek. I scheduled a 3pm appointment online, but arrived almost an hour I recently visited Secor Subaru's service center for my 36k service on my Crosstrek. I scheduled a 3pm appointment online, but arrived almost an hour early in hopes I could get out earlier. My interactions with Jay were fine - he pointed me in the direction of the waiting area, where I had plenty of magazines to read, and then I was paged back to the service/parts counter to pay at 3:25pm or so. At other service centers, I was visited in the waiting area by the service rep, where the point-by-point inspection was gone over before any work was done, and I had options whether or not to pay extra for replacing a filter, etc. I usually do not opt-in for those things, as my husband could take care of them at home. At Secor, they just went ahead and made the decision for me, costing another $30. It is a leased vehicle, so by utilizing the dealership service center, all the paperwork shows that I've taken care of the car during my lease. The car seemed wet when I got outside, and by reading another person's review I see that they give a complimentary car wash with service. I did not know that before, but that's a nice touch. Since it's closer to home than other Subaru dealerships I've been to before, I would visit again. More

Scheduled 75K preventative maintenance I am a long-time Secor customer who has generally been very happy with their sales and service. Since my last visit in March 2018, the service center I am a long-time Secor customer who has generally been very happy with their sales and service. Since my last visit in March 2018, the service center renovation was completed and I noted changes in personnel and work flows. Signs instructed customers to use a new service lane. Since another car was parked in the service lane under the breezeway, I pulled in behind it. When I reached the sign-in window inside the office, I was told that I shouldn't park in the service lane as that blocks traffic. The employee who handled my check-in was efficient to the point of being a bit brusque when I commented on new procedures like her "walk-around" inspection. The routine service took twice as long as had been estimated (2 h vs 1 hr) and no apology or explanation was offered when my car was ready -- this is the reason for a 4 rating instead of 5. There were several new faces; I was disappointed to learn that many of the staff I had come to know over the years were no longer at Secor. While the new staff were courteous, they seemed more impersonal. I did recognize Jay, who checked me out. He gave me a point-by-point review of the service results before processing my payment. In summary, it is perhaps not surprising that the "vibe" in the Service Dept has changed with the staffing changes and physical renovations. Secor still has free coffee and donuts and good WiFi in the waiting area (important to me since I work on my laptop while waiting), and my car still received a complimentary wash (exterior). More

Baja diagnosis & repair of sway bars. My service rep was 875 Jay. He was very professional, answered any questions I had, scheduled the appointment. and everything went perfect. Jay is a v My service rep was 875 Jay. He was very professional, answered any questions I had, scheduled the appointment. and everything went perfect. Jay is a very nice man, has a great personality, and I would be pleased to work with him any time I have Baja issues. Regards; John Brewster Niantic. More

Dependable Secor Subaru service is consistently good. I had an oil change and tire rotation. I had some previous service work & Jay was helpful and thorough. Secor Subaru service is consistently good. I had an oil change and tire rotation. I had some previous service work & Jay was helpful and thorough. More

Replaced wrong part. Drivers side front seat was frayed. Was told by Secor and others that it could not be repaired due to proximity of air bag. Secor recommended slip cov Drivers side front seat was frayed. Was told by Secor and others that it could not be repaired due to proximity of air bag. Secor recommended slip cover. Estimated parts at about $250 and installation about the same in "an hour or two." Purchased parts at $278.99. Made appointment for 7/17/18 at 8:30 am to install. Installation took almost five hours. Paid $492.93. Upon opening driver's side door noticed that seat back was still frayed exactly as it was. Request full refund or complete installation as agreed. More

Another excellent experience I had a check engine light on for a potentially serious issue. I have always been wary of service departments of other dealers that seem to come up w I had a check engine light on for a potentially serious issue. I have always been wary of service departments of other dealers that seem to come up with mystery problems requiring hundreds of dollars to fix. But during the four plus years I have been servicing my Forester at Secor Subaru, I have consistently been treated with the respect and honesty you would hope to get everywhere. So I knew I could leave the car and whatever they diagnosed would be an honestly needed repair. What a pleasure to be given the car back the next day and be told that there was no charge and only a small part was replaced. Having a service department that you can trust to do only what you really need at a fair cost takes the stress out of car maintenance. More

They always take great care of me! Angel took excellent care of me yesterday. Very friendly, communicative, efficient. I was very impressed with his high level of customer service. Th Angel took excellent care of me yesterday. Very friendly, communicative, efficient. I was very impressed with his high level of customer service. Thank you, Angel! More