Secor Subaru - Service Center

slower that usual for some reason my last service was oil and filter change with an appointment. checked in @ 0820 and checked out at 1019. 2 hours for an oil change is too long to w my last service was oil and filter change with an appointment. checked in @ 0820 and checked out at 1019. 2 hours for an oil change is too long to wait. perhaps the free car wash was backlogged and caused the delay. if so, I'll opt-out of the wash next time. at the service prior to this I was over-charged about $250. I reviewed the invoice before leaving the service center and was promptly refunded when I pointed it out. (Glad I caught it). these are the first issues I have had since purchasing my car from they in 2010 and I have had ALL the service done there. Something has changed in the recent past and I hope they work out the issues. More

30,000 mile service maintenance I had a 9:00 appt for this service maintenance - Young woman took care of me promptly, got all the information, etc. Then instead of waiting in the sh I had a 9:00 appt for this service maintenance - Young woman took care of me promptly, got all the information, etc. Then instead of waiting in the showroom she gave me a loaner so I could get some of my errands done, since the appt was about 2 hours. Awesome, I had a few errands to run and I didn’t have to wait til the end of my appt. Her name was Dawn and she accommodated very well. However, I did need to replace a back windshield wiper and she passed that along to the mechanic but he did not change the wiper. So I insisted on a new wiper because I had looked at it myself and it was frayed. Now, the mechanic said he checked all the wipers and all were good. I heard him say that myself. But when the parts dept. person came out to replace the rear wiper he could see it was shot. But that wasn’t Dawn’s fault. Overall, good service. People are very friendly and very accommodating. More

Fast easy simple The overall experience was great. From the moment I got there to completion. The electronic check in and walk around vehicle was great. The service The overall experience was great. From the moment I got there to completion. The electronic check in and walk around vehicle was great. The service took the allotted time and was finished with a wash. The longe was great having a good choice of refreshments comfortable seating and television. More

Great experience during and after the purchase of the vehicle. My vehicle was picked up and dropped off for me while I was working for an oil change. during and after the purchase of the vehicle. My vehicle was picked up and dropped off for me while I was working for an oil change. More

Secor sales service Over the years we have been buying and servicing are vehicles at secor. We have never had a problem. The staff is always been cheery and positive. Bes Over the years we have been buying and servicing are vehicles at secor. We have never had a problem. The staff is always been cheery and positive. Best Subaru dealership in the Norwich/.New London area. More

Flat tire. Made an appointment to check tire and repair. Tire was inspected and could not be repaired as tire was punctured along the side wall. Because of the tread wear on all four tires was low I could no Tire was inspected and could not be repaired as tire was punctured along the side wall. Because of the tread wear on all four tires was low I could not replace just the one tire. Jay gave me options on prices and gave me a rental car to use so I would not have to wait the two hours for installing the new tires. More

Our dealership We and our daughter have bought numerous Subarus from them and though we are an hour away we try to have them service our cars. They have done most of We and our daughter have bought numerous Subarus from them and though we are an hour away we try to have them service our cars. They have done most of our oil changes and all of hour 'required' check-ups (25K etc). They recently replaced a failed battery under the warranty. In all, they seem to know their stuff. Dawn in scheduling is a nice person to deal with. Some of their front desk people could use some work on interpersonal skills, but most are quite nice. More

36,000 miles service PROMPT SERVICE, FRIENDLY PEOPLE, JAY WAS GREAT, SHUTTLE PICK UP AND DROP OFF TIMELY, OVERALL GREAT EXPERIENCE. WILL BE BACK FOR SURE. ANICA ANTIC FROM PROMPT SERVICE, FRIENDLY PEOPLE, JAY WAS GREAT, SHUTTLE PICK UP AND DROP OFF TIMELY, OVERALL GREAT EXPERIENCE. WILL BE BACK FOR SURE. ANICA ANTIC FROM NEW LONDON More

Always good service Secor has always proved reliable. Oil change & safety check took longer than expected (90 min) but the car was left spotless. Dawn was particularly he Secor has always proved reliable. Oil change & safety check took longer than expected (90 min) but the car was left spotless. Dawn was particularly helpful and went out of her way when the service was completed but the cleaning was not. I have to say the cost of the service was higher than I would like but not having dealt with other service centers recently I can't determine if the prices are too high More

Bad experience New management here. Everything takes twice as long and is twice as expensive. Been coming here for 11 years. No longer. Stay away. Waited for and ove New management here. Everything takes twice as long and is twice as expensive. Been coming here for 11 years. No longer. Stay away. Waited for and overly long time on a not especially busy day. I was not the only customer frustrated. Was quoted for a repair at twice the cost I was quoted in October under the old management. Something's fishy with this place. Oh, and the parts guy was extremely rude. More