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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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November 12, 2023

Great service as always --- however when getting Warranty work done knowing that the bill if any will be minor helps these days More

by gjctoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel (Curtesy Driver) -- was very friendly
Nov 14, 2023 -

Secor Subaru responded

We're glad to know you found our service at Secor Subaru great! We understand the importance of clear communication, especially when it comes to warranty work. Thanks for your feedback and support!

November 11, 2023

The best of any! The flexibility was incredible. We showed up without an appointment and in need and our problem was resolved. More

by KEBLIS
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Nov 13, 2023 -

Secor Subaru responded

We're so glad to know that our team at Secor Subaru was able to assist you promptly and efficiently! Thanks for the positive review and please don't hesitate to reach out if we can be of service again in the future!

November 03, 2023

You guys suck. Last time I was in, with a scheduled appt, it took over 4 hours to have my oil changed. My car was in there again and the length of time you had it s More

by Lezbaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Happy with the attention Anastasia gave while checking me in for my appointment. Very professional. Communication and repair the best More

by KEITH.MUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Secor Subaru responded

We're glad to know that you had a positive experience with Anastasia & the team at Secor Subaru! We always aim for top-notch service and communication. Thanks for the review, we appreciate it!

November 02, 2023

Staff were friendly and knowledgeable. It was an easy experience. The virtual services were confusing. More

by hgubanc
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Nov 06, 2023 -

Secor Subaru responded

We appreciate your feedback! It's great to know our team at Secor Subaru provided friendly and knowledgeable service. We're always working on improving, so we'll take a closer look at our virtual services based on your comments. Thanks for choosing us!

October 31, 2023

It makes no sense to me to schedule an appointment when they service your car in between other vehicles. You might as well not schedule an appointment and take your chances and sit there all day and wait More

by CLAVALLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Secor Subaru responded

We're sorry to learn about your recent experience at Secor Subaru. We understand how valuable time is and we aim for efficient service, so it's disappointing that you had a long wait despite having an appointment. Your feedback will be used to improve our scheduling system moving forward.

October 30, 2023

Talk to weeks to complete warranty work. car sat for 4 days before they even looked at it after telling me they had the parts. Told me they could only work on it between jobs. I don't think More

by CABANISST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Secor Subaru responded

We're sorry to read about the delay in your warranty work. We strive for efficient and timely service, so it's disappointing that we didn't meet those expectations this time around. Your feedback is valuable as it helps us improve our processes and customer experience. Please reach out directly if you'd like to discuss this further or have any other concerns - we're here to help! Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

October 26, 2023

Great service, very quick, and reasonably priced! Josh was a great driver with the shuttle too. More

by SCSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Secor Subaru responded

We're glad Josh and the team made this an excellent experience for you! Thank you for trusting Secor Subaru with your vehicle!

October 23, 2023

Kyle was skilled, knowledgeable, and super friendly. The entire team was greatEntire experience was positive! More

by CMOORE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Secor Subaru responded

We're so glad to know that Kyle and the rest of our team at Secor Subaru provided you with a positive experience! Thanks for sharing your feedback. Safe travels!

October 19, 2023

Very professional, friendly and knowledgable. I was received in a timely manner and processed into the department. More

by carrondeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Secor Subaru responded

We're glad to know you had a positive experience with our team at Secor Subaru. We strive for professionalism and efficiency in all we do, so it's great to see that reflected in your visit!

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